Amy Wilson
Waxahachie,TX
Summary
Customer-focused professional with a successful 13-year career in the finance industry. Dynamic success by applying planning and organizational skills along with a problem solving talents in busy business environment.
Overview
36
36
years of professional experience
Work History
Manager
Sun Loan Company And Tax Service
09.2007 - Current
- Managed and motivated employees to meet our monthly performance goals.
- Identified areas of improvement and set a plan in motion to increase results.
- Great salesmanship which contributed to increasing the office ledger by generating new loan activity and looking for opportunities to increase our current customer base. Additionally, during tax season we increased office profitability by selling additional products.
- Accomplished multiple tasks within established timeframes and meeting deliverables.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Actively created a marketing plan monthly to attract new customers and promote business.
- Negotiated payment arrangements to bring the customers account up to date.
Assistant Manager/Consumer Loan Specialist
Sun Loan And Tax Service
03.2006 - 09.2007
- Actively solicited new loan customers monthly to organically grow business.
- Evaluated loan applications on overall stability, willingness and ability to repay obligations according to terms.
- Reviewed loan contracts by explaining new terms and expectations to customers, ensuring complete understanding, and obtaining signatures to ensure compliance with company and state requirements.
- Educated customers all ancillary products available including securing future tax business.
- Negotiated payment arrangements with customers and on occasion with outside credit organizations to help get our customers back on track in a timely manner and rebuild their credit history.
- Interacted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Maintained open communication with previous customers which fostered relationships, drove referrals and repeat business..
Supervisor
Alliance Data Systems/Limited Credit Services
09.1988 - 02.2006
- Applied and accepted to participate in Management Development Program. During 6- month training period the goal was to learn every facet of Call Center Operations from new account acquisition, identifying fraud and preventive measures to reduce loss, statement/card production, collections that ranged in delinquency from one month to six months past due prior to write-off.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Collections Specialist
Alliance Data Systems/Limited Credit Services
06.1987 - 09.1988
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect account back to current.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH06.1984
Skills
- Managing Operations and Efficiency
- Customer Relationship Management
- Managing Files and Records
- Managing Multiple Tasks
- Managing Cash Register
- Coaching and Mentoring
- Time Management
- Employee Training
- Overseeing Employees
Accomplishments
Increased office ledger from $500k to $1.1 million by building strong personal customer relationships where loyalty and customer retention are key to long term growth and success.
Timeline
Manager
Sun Loan Company And Tax Service
09.2007 - Current
Assistant Manager/Consumer Loan Specialist
Sun Loan And Tax Service
03.2006 - 09.2007
Supervisor
Alliance Data Systems/Limited Credit Services
09.1988 - 02.2006
Collections Specialist
Alliance Data Systems/Limited Credit Services
06.1987 - 09.1988
High School Diploma -
Reynoldsburg High School
Similar Profiles
CHELSY JOHNSONCHELSY JOHNSON
Loan Servicing Specialist at SUN LOAN AND TAX SERVICESLoan Servicing Specialist at SUN LOAN AND TAX SERVICES
Sierra DouglasSierra Douglas
Assistant Office Manager at Service Loan & TaxAssistant Office Manager at Service Loan & Tax
Kaila WardKaila Ward
Branch Manager at Credit Central Loan And Tax ServiceBranch Manager at Credit Central Loan And Tax Service