Amy WIlson
Clarkesville,GA
Summary
Accomplished Shift Manager, adept in staff management and creative problem-solving, significantly enhancing team productivity and customer satisfaction. Expert in new hire training and complex problem-solving, demonstrating leadership and effective communication. Skilled in fostering high-performance teams and executing strategic planning to meet and exceed operational goals.
Overview
7
7
years of professional experience
Work History
Trainer; Cashier; Guest Service Professional
Jim N Nicks Community BBQ
09.2023 - 06.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Server
Buffalo Wild Wings
06.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Warehouse Packer
Bed, Bath and Beyond
06.2021 - 06.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Shift Manager/Key Holder
Jack in the Box
02.2017 - 01.2018
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
Education
Some College (No Degree) - Criminal Justice
South University (Online Classes)
Savannah, GASome College (No Degree) - Business Management
Middle Georgia College
Cochran, GASkills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
Timeline
Trainer; Cashier; Guest Service Professional
Jim N Nicks Community BBQ
09.2023 - 06.2024
Server
Buffalo Wild Wings
06.2022 - 06.2023
Warehouse Packer
Bed, Bath and Beyond
06.2021 - 06.2022
Shift Manager/Key Holder
Jack in the Box
02.2017 - 01.2018
Some College (No Degree) - Criminal Justice
South University (Online Classes)
Some College (No Degree) - Business Management
Middle Georgia College
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