AMY WILSON
Zeeland,MI
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Social Work Supports Coordinator
Senior Resources of West Michigan
09.2019 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Social Services/Admissions Director
Allegan County Medical Care Community
03.2016 - 09.2019
- Case managed residents from admission through discharge
- Completed new admission intakes, in-home assessments, and admission paperwork
- Maintained working relationships with hospitals, doctors’ offices, and other referral sources
- Provided residents and families with insurance information and address financial concerns
- Worked with insurance companies for pre-authorization and re-authorization
- Helped residents and families to apply for Medicaid and completed verifications
- Completed LOCD and Facility Admission Notices for Medicaid residents
- Scheduled and led interdisciplinary care conference and discharge planning meetings
- Ordered discharge equipment/services and completed discharge paperwork
- Linked residents to outside agencies and collaborate resident care
- Completed social histories and psychosocial assessments
- Completed social service notes/documentation per State/Federal Guidelines
- Developed person-centered care plans and review/reassess quarterly and as needed
- Completed social service sections of the MDS and CAA assessments per State regulations
- Performed cognitive and mood interviews at least quarterly and addressed noted concerns
- Counseled residents regarding mood and family issues
- Referred residents for OBRA assessments, CMH, and Psychiatric services
- Scheduled and led Resident Council meetings and address any concerns with IDT
- Investigated altercations and allegations of abuse/neglect and implement interventions
- Interviewed residents, families, and staff for assessment of needs and/or for investigations
- Completed investigation, narrative report, and develop ongoing plan of care
- Applied for Guardianships/Conservatorships and testified in Probate Court
- Petitioned residents for psychiatric hospitalization
- Led behavior management program and oversaw psychotropic medications/guidelines
- Trained staff on Residents’ Rights, dignity, HIPAA, and behavior management
- Supervised Admissions and Social Services staff
Children’s Foster Care Specialist
Allegan County Department of Health and Human Services
06.2015 - 03.2016
- Provided face-to-face contact and casework to children in foster care and their families
- Observed and assessed individuals, families, and living conditions
- Determined and implemented appropriate services and treatment plans
- Located and linked resources to address clients’ and families’ problems
- Wrote and maintained case histories, summaries, records, reports, and correspondence
- Screened new clients to develop plan of care, service, treatment, and learning needs
- Conducted family assessment and placement studies
- Presented assessments and service plans at required court hearings
- Testified in court on progress and services rendered to children and families
- Intervened and assisted parents/caregivers with children’s behavioral concerns
- Interpreted rules and regulations and coordinated programs and services
- Visited clients/wards in their homes, foster homes, or residential placements
- Prepared legal documents, forms, and petitions
- Utilized state tools and systems to record visits, case assessments, contacts, and actions
- Transported clients/wards to court hearings, visitations, and placement homes
- Observed and assessed parent visitations
Social Services/Admissions Director
Allegan County Medical Care Community
07.2007 - 06.2015
- Case managed residents from admission through discharge
- Completed new admission intakes, in-home assessments, and admission paperwork
- Maintained working relationships with hospitals, doctors’ offices, and referral sources
- Provided residents and families with insurance information/addressed financial concerns
- Worked with insurance companies for pre-authorization and re-authorization
- Helped residents and families apply for Medicaid and completed verifications
- Completed LOCD and Facility Admission Notices for Medicaid residents
- Scheduled and lead interdisciplinary care conference and discharge planning meetings
- Ordered discharge equipment/services and completed discharge paperwork
- Linked residents to outside agencies and collaborated resident care
- Completed social histories and psychosocial assessments
- Completed social service notes/documentation per State/Federal Guidelines
- Developed person-centered care plans and reviewed/reassessed quarterly and as needed
- Completed social service sections of the MDS/CAA assessments per State regulations
- Performed cognitive and mood interviews at least quarterly and addressed noted concerns
- Counseled residents regarding mood and family issues
- Referred residents for OBRA assessments, CMH, and Psychiatric services
- Scheduled and lead Resident Council meetings and addressed any concerns with IDT
- Investigated altercations and allegations of abuse/neglect and implemented interventions
- Interviewed residents, families, and staff for assessment of needs and/or investigations
- Completed investigation, narrative report, and developed ongoing plan of care
- Applied for Guardianships/Conservatorships and testified in Probate Court
- Petitioned residents for psychiatric hospitalization
- Lead behavior management program and oversaw psychotropic medications/guidelines
- Trained staff on Residents’ Rights, dignity, HIPAA, and behavior management
- Supervised Admissions and Social Services staff
Education
Bachelor of Social Work (BSW) -
WESTERN MICHIGAN UNIVERSITY
Kalamazoo, MISkills
- Case Coordination
- Problem Solving
- Written/Verbal Communication
- Time Management
- Self-Motivated/Independent Worker
- Interdisciplinary Collaboration
- Critical Thinking and Goal Setting
- Clinical/Medical Knowledge
- Organization
- MS Office/Computer Skills
Certification
- LICENSED BACHELOR’S SOCIAL WORKER IN MICHIGAN (LBSW)
- CERTIFIED EDEN ASSOCIATE - 2008
Timeline
Social Work Supports Coordinator
Senior Resources of West Michigan
09.2019 - Current
Social Services/Admissions Director
Allegan County Medical Care Community
03.2016 - 09.2019
Children’s Foster Care Specialist
Allegan County Department of Health and Human Services
06.2015 - 03.2016
Social Services/Admissions Director
Allegan County Medical Care Community
07.2007 - 06.2015
Bachelor of Social Work (BSW) -
WESTERN MICHIGAN UNIVERSITY
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