Amy Wilson
Material Planner
Topeka,KS
Summary
Seasoned Material Planner and Supply Chain Specialist from Hill's Pet Nutrition, adept in demand forecasting and cross-functional collaboration. Pioneered continuous improvement initiatives, enhancing inventory management systems. Proven track record in problem-solving and supplier relations, driving operational excellence and customer satisfaction.
Professional with strong track record in supply chain management, specializing in material planning. Adept at ensuring optimal inventory levels, coordinating with suppliers, and optimizing production schedules. Known for team collaboration, adaptability to changing needs, and driving results. Skilled in ERP systems, demand forecasting, and process improvement. Dependable and results-focused, ready to make significant impact.
Overview
33
33
years of professional experience
Work History
Material Planner • Supply Chain
Hill's Pet Nutrition
01.2015 - Current
- Coordinated with other departments to ensure timely delivery of materials according to production schedule deadlines.
- Assessed existing inventory levels against projected demands in order to determine optimal replenishment quantities at any given time.
- Identified potential supplier issues that could impact customer orders and developed solutions accordingly.
- Maintained up-to-date records of all incoming shipments including quantity received, quality inspections, storage location information.
- Developed and implemented continuous improvement processes across material planning functions.
- Tracked the status of open orders on a daily basis and communicated any changes or delays to relevant stakeholders promptly.
- Analyzed data to identify opportunities for improved efficiency in materials management systems.
- Leveraged analytical skills and statistical methods for better forecasting and planning decisions.
- Conducted regular meetings with vendors to discuss performance, quality assurance processes, and cost-reduction strategies.
- Monitored inventory levels to ensure timely delivery of materials.
- Contacted suppliers to verify shipment details.
- Recorded production data, including volume produced, consumption of raw materials and quality control measures.
- Conferred with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.
Replenishment Planner
Hill's Pet Nutrition
01.2003 - 01.2015
- Developed procedures for tracking shipments from origin point through final destination in order optimize transportation costs while minimizing delays.
- Maintained close communication with cross-functional teams regarding changes in product availability or pricing which might impact customers' purchasing decisions.
- Successfully managed replenishment of product inventory to maintain optimum stock levels and ensure customer satisfaction.
- Developed key metrics and KPIs related to supply chain management and inventory control that enabled accurate tracking of costs and profits.
- Managed the returns process from start to finish, including processing refunds and credits and restocking returned items back into the warehouse efficiently and accurately.
- Developed and maintained relationships with vendors and suppliers to ensure timely delivery of goods in accordance with company standards.
- Implemented efficient processes for order fulfillment, ensuring accuracy and timeliness of deliveries.
- Verified merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.
- Analyzed inventory data to identify trends and potential improvements.
- Tracked deliveries and shipments and updated company system.
- Reviewed reports on inventory levels to make adjustments based on sales trends or forecasts.
- Recorded shipment data for reporting, accounting, and recordkeeping purposes.
- Contacted carrier representatives to make arrangements for shipping and delivery of materials.
High Growth Account Management Consultant
Hill's Pet Nutrition
09.2000 - 01.2003
- Negotiated payment arrangements for past due accounts.
- Collected money due on 12 High Growth/Strategic Accounts.
- Researched and resolved deductions made by customers.
- Instructed cash applications on how to apply payments to customer accounts.
- Maintained organized and detailed files containing financial information on each High Growth account for audit purposes.
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
- Prepared reports to summarize operational results and financial performance.
- Maintained database of customer accounts.
Account Management Consultant
Hill's Pet Nutrition
04.1999 - 09.2000
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
- Collected payments on 1,500 HDS accounts.
- Negotiated payment arrangements on past due amounts.
- Researched and resolved customer deductions.
- Prepared accounts for legal collection by outside agency.
Senior Customer Support Agent
Hill's Pet Nutrition
09.1998 - 04.1999
- Provided internal and external customer service.
- Received inbound calls for order processing.
- Assisted team leader in floor communication and information to other agents.
- Manages training and assignments for temporary employees assigned to the area.
Customer Resource Consultant
Hill's Pet Nutrition
03.1998 - 09.1998
- Provided internal and external customer service.
- Received inbound calls to process orders.
- Performed outbound calls to direct sell and upsell promotions.
- Provided support to field account managers.
Telephone Account Representative
Hill's Pet Nutrition
07.1994 - 03.1998
- Performed direct telephone selling and servicing of c account base.
- Established and maintained call back schedule.
- Implemented account sales strategies.
- Provided account support by responding to inquiries in a timely manner.
- Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services.
- Maintained detailed records of all transactions within assigned accounts.
- Generated new business through cold calling and referrals.
Customer Service Representative
Hill's Pet Nutrition
07.1993 - 07.1994
- Executed inbound order processing.
- Processed customer returns.
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
Bachelors - Emphasis in Marketing and Public Relations
Washburn University
Topeka, Kansas12.1991
Associates - General 2 year transfer credits acquired
Johnson County Community College
Overland Park, Kansas08.1989
Skills
- Quality improvement initiatives
- Collaborative teamwork
- Accurate demand prediction
- Optimized resource distribution
- Stock management
- Effective problem resolution
- Vendor relationship building
- Inventory management
- Materials requirement planning
- Supplier negotiation
- Logistics management
- Strategic sourcing
AWARDS
Period Winner for The Chairmans You Can Make A Difference Award Program 2018
Timeline
Material Planner • Supply Chain
Hill's Pet Nutrition
01.2015 - Current
Replenishment Planner
Hill's Pet Nutrition
01.2003 - 01.2015
High Growth Account Management Consultant
Hill's Pet Nutrition
09.2000 - 01.2003
Account Management Consultant
Hill's Pet Nutrition
04.1999 - 09.2000
Senior Customer Support Agent
Hill's Pet Nutrition
09.1998 - 04.1999
Customer Resource Consultant
Hill's Pet Nutrition
03.1998 - 09.1998
Telephone Account Representative
Hill's Pet Nutrition
07.1994 - 03.1998
Customer Service Representative
Hill's Pet Nutrition
07.1993 - 07.1994
Associates - General 2 year transfer credits acquired
Johnson County Community College
Bachelors - Emphasis in Marketing and Public Relations
Washburn University