Amy Winborne
Greenville,North Carolina
Summary
Experienced and dedicated Registered Nurse with 18 years of clinical experience. Skilled in providing care for adult patients with chronic and acute conditions, specializing in Geriatric Care for 7 years. Seeking a management and training role as a Director of Nursing or Nurse Consultant. Proven ability in direct patient care, staff supervision, and department operations. Exceptional multitasking and prioritization skills. Expertise in tracheostomy care and enteral feeds.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Nurse Consultant
Harborview Health System
01.2022 - Current
- Implementation of HCM systems and policies through staff education, through available resources and coordination of consultant services, etc.
- Provide leadership and direction to nursing facilities Directors of Nursing, Assistant Directors of Nursing, Staff Development Coordinators and MDS Coordinators and
- Coordination of quality improvement processes;
- Provide survey management support for facilities;
- Responsible for Clinical and Regulatory operations
- Get facilities ready for annual survey
- Ensured compliance with industry regulations by staying current on relevant policies and updating procedures as needed.
- Spearheaded quality improvement projects, resulting in higher levels of patient safety and care excellence across the region.
- Reduced turnover rates by fostering a positive work environment and addressing employee concerns proactively.
- Served as a key liaison between executive leadership, facility administrators, and nursing staff to ensure alignment of goals and objectives throughout the region.
- Championed recruitment efforts to attract top-tier nursing talent for various positions throughout the region''s healthcare network.
Director of Nursing
YAD Healthcare
07.2021 - 01.2022
- Supervises patient care
- Ensure residents needs are met in accordance with standards of practice.
- Transcribe physician's orders.
- Make sure center policies and procedures are being followed.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Established new policies and updated existing policies to improve standard of care for patients.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Had Deficient Free Annual Survey
- Streamlined workflow processes to reduce patient wait times and increase throughput.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
Director of Nursing
Signature HealthCARE
05.2019 - 05.2019
- Provided leadership and direction to nursing Assistant Directors of Nursing, Staff Development Coordinators and MDS Coordinators and assisted with coordinating quality improvement processes.
- Member of the Special Projects Team going into troubled/focused facilities to help address and correct any clinical issues identified.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Established new policies and updated existing policies to improve standard of care for patients.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Developed Leadership team for the facility.
- Had deficiency free annual surveys from CMS.
Director of Nursing Services
Pruitt Healthcare
10.2017 - 05.2019
- Worked with the Administrator.
- Directed the Nursing Department to maintain quality standards of care in accordance with current Federal, State and CMS standards, guidelines and regulations.
- In absence of the Administrator, assumed responsibility for center operations.
- Streamlined workflow processes to reduce patient wait times and increase throughput.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
- Led quality improvement initiatives resulting in higher patient satisfaction scores and reduced readmission rates.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Implemented innovative strategies to address nursing shortages while maintaining high standards of care.
Assistant Director of Nursing
Pruitt Healthcare
05.2017 - 10.2017
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Performed rounds to observe care and interview staff, residents, and families.
- Identified department issues to recommend corrective actions.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Nurse Unit Manager
Avante
01.2017 - 05.2017
- Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
- Raised staff retention rates by fostering a positive work culture focused on professional growth and development.
- Reduced medication errors with thorough medication administration education and adherence to best practices.
- Maintained accurate documentation of patient information, treatment plans, and progress notes in electronic medical records systems.
- Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
- Implemented infection control measures, reducing hospital-acquired infections among patients under the units care.
Clinical Care Manager
Pediatric Services of America
01.2013 - 01.2017
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Arranged transportation and documented details of discharge transition plans.
- Provided ongoing education for patients and families regarding disease processes, treatment options, self-management strategies, and available resources for support.
- Increased patient satisfaction scores by providing timely, compassionate, and culturally sensitive care management services.
- Practiced high level of professionalism to safeguard patient information and maintain data integrity.
- Participated in professional development opportunities to maintain current knowledge of best practices in clinical care management.
- Improved patient outcomes by implementing evidence-based clinical care protocols and guidelines.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Clinical Care Manager
BAYADA
04.2008 - 01.2013
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Arranged transportation and documented details of discharge transition plans.
- Provided ongoing education for patients and families regarding disease processes, treatment options, self-management strategies, and available resources for support.
- Increased patient satisfaction scores by providing timely, compassionate, and culturally sensitive care management services.
- Practiced high level of professionalism to safeguard patient information and maintain data integrity.
- Participated in professional development opportunities to maintain current knowledge of best practices in clinical care management.
- Improved patient outcomes by implementing evidence-based clinical care protocols and guidelines.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Implemented quality improvement initiatives that led to enhanced clinical workflows and improved patient outcomes.
- Served as a resource for colleagues by sharing expertise on complex cases or emerging issues related to Clinical Care Management.
- Facilitated communication between patients, families, providers, and insurance companies to ensure continuity of care across multiple settings.
- Triaged crisis situations and enacted appropriate interventions for treatment until end of event.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Worked with providers to define quality metrics and outcome reporting process.
- Ordered and interpreted diagnostic tests to evaluate patient conditions and illnesses.
- Assisted physicians in treatment of patients by performing such tasks as giving injections and removing sutures.
- Explained procedures, side effects from medications and physician instructions to patients.
- Worked closely with providers to ensure seamless transitions of care and prevent gaps in treatment plans.
- Established strong relationships with community partners to expand access to needed services for vulnerable populations.
- Streamlined care coordination processes, resulting in more efficient delivery of healthcare services.
- Promoted a culture of safety within the organization by adhering to regulatory standards and participating in risk management activities.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up support for patients and families.
- Enhanced interdisciplinary collaboration for optimal patient care through regular team meetings and case conferences.
- Optimized resource utilization by accurately assessing patients'' needs and aligning appropriate services to meet those needs.
- Contributed to interdisciplinary team building through active participation in staff trainings, workshops, and collaborative projects.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Implemented new policies and educated staff on changes.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Oversaw overall operation of nursing services and patient care.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Regularly evaluated employee performance and provided feedback.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
Neonatal Intensive Care Unit Registered Nurse
Carolinas Medical Center
01.2007 - 01.2008
- Assessed, evaluated, and cared for neonate and pediatric patients.
- Administered medications accurately and promptly, monitoring patients for potential side effects or adverse reactions.
- Assisted with complex procedures such as intubation, umbilical line placement, and lumbar punctures to ensure optimal patient outcomes.
- Enhanced family satisfaction by providing extensive education on infant care and supporting parents during their NICU journey.
- Maintained accurate documentation of patient assessments, interventions, progress, and discharge planning in electronic medical records systems.
- Collaborated with social workers and case managers to address patients'' psychosocial needs and facilitate smooth transitions to home or step-down care settings.
- Anticipated potential complications related to prematurity or critical illness by staying current on industry best practices through continuing education opportunities.
- Supported breastfeeding mothers by providing lactation assistance and education on breast milk expression techniques for their hospitalized infants.
- Implemented evidence-based therapeutic hypothermia protocols for neonates with hypoxic-ischemic encephalopathy, reducing the risk of long-term neurological damage.
- Managed ventilator settings and monitored patients'' respiratory status closely to optimize oxygenation and minimize complications.
- Assessed patient pain levels using validated tools and provided appropriate interventions for pain management, ensuring optimal comfort during procedures and recovery periods.
- Reduced infection rates through strict adherence to infection control protocols and diligent hand hygiene practices.
- Improved patient outcomes by providing high-quality, compassionate care to critically ill neonates.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for each patient.
- Performed comprehensive assessments of neonatal patients, identifying subtle changes in condition that required medical intervention or modification of treatment plans.
- Cultivated strong relationships with parents and caregivers, providing emotional support throughout their infant''s NICU stay.
- Mentored new nurses in the NICU, fostering a supportive environment for learning and professional growth.
- Actively participated in daily rounds with physicians, offering insights on patient progress from a nursing perspective to inform decision-making processes.
- Administered medications and treatments as ordered by physician.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
Labor and Delivery RN
Roanoke Chowan Hospital
01.2006 - 01.2007
- Mentored new nurses by providing guidance on best practices in labor and delivery nursing care for successful skill development.
- Decreased incidence of postpartum hemorrhage with timely administration of medications and interventions as needed.
- Administered pain management techniques including epidurals, spinal blocks, intravenous medications safely while monitoring their effectiveness.
- Improved breastfeeding success rates by providing lactation support and education to new mothers, addressing their concerns, and troubleshooting challenges.
- Educated expectant parents on prenatal care, childbirth options, breastfeeding techniques, and newborn care for informed decisionmaking.
- Enhanced patient satisfaction with compassionate and personalized support during the birthing process.
- Contributed to lower infection rates through diligent adherence to infection control protocols such as hand hygiene and equipment sterilization procedures.
- Improved patient outcomes by implementing evidence-based practices in labor and delivery nursing care.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Conducted comprehensive physical assessments and assisted with pain management.
- Developed and implemented strategies to improve labor and delivery processes and patient outcomes.
- Managed epidural analgesia infusions and monitored vital signs during labor and delivery.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Associate of Science - Nursing
Roanoke-Chowan Community College
Ahoskie, NC05-2006
Skills
- Survey Management Expertise
- Skilled in Point Click Care an electronic medical records system
- Medication administration expert
- Geriatric treatment knowledge
- Effective policy and program development
- Computerized charting specialist
- Clinical expertise
- Nurse Management
- Clinical Documentation
- Nursing Management
- Healthcare regulations
- Quality Improvement
- Healthcare Regulations
- Leadership Training
- Quality Measures
- Staff Education
- Interdisciplinary Collaboration
- Assisting Problem facilities with Risk Management
Certification
• Registered Nurse, North Carolina license# 209838
• Basic Life Support Certification
Spice Certified
Skills
I am very passionate about nursing. Education is the key to success in every role I have ever been in. When you educate nurses you are not only learning yourself but you empower the nurses around you. I am very resourceful, organized, and never willing to ask anyone to do something that I would not be willing to do myself. I take pride in supporting my staff by always having an open door policy to ensure that I am open to whatever is best for the organization I work for and best practices. I am a good listener, my staff always want to follow me because I support them and encourage them to be better.
When I did pediatrics I specialized in tracheostomies, ventilators, and gastrostomy tube feedings. I taught all the classes for the nurses that went into the patient's homes to provide care.
Since being in long-term care, I have always focused on processes to be successful in survey management. However, I have had several deficient free surveys. As a regional nurse consultant, I have helped my four buildings here in NC have great survey outcomes by recognizing risk management issues and putting a successful plan of corrections in place.
Timeline
Regional Nurse Consultant
Harborview Health System
01.2022 - Current
Director of Nursing
YAD Healthcare
07.2021 - 01.2022
Director of Nursing
Signature HealthCARE
05.2019 - 05.2019
Director of Nursing Services
Pruitt Healthcare
10.2017 - 05.2019
Assistant Director of Nursing
Pruitt Healthcare
05.2017 - 10.2017
Nurse Unit Manager
Avante
01.2017 - 05.2017
Clinical Care Manager
Pediatric Services of America
01.2013 - 01.2017
Clinical Care Manager
BAYADA
04.2008 - 01.2013
Neonatal Intensive Care Unit Registered Nurse
Carolinas Medical Center
01.2007 - 01.2008
Labor and Delivery RN
Roanoke Chowan Hospital
01.2006 - 01.2007
• Registered Nurse, North Carolina license# 209838
• Basic Life Support Certification
Spice Certified
Associate of Science - Nursing
Roanoke-Chowan Community College
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