Amy Winder

CNA

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Enhanced customer satisfaction with timely and accurate invoice generation.