Amy Witherspoon
Pikeville,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Production Control Coordinator
Acument Global Technologies
Spencer, TN
03.2022 - Current
- Managed the purchase order process, ensuring timely delivery of materials and supplies.
- Managed and planned production schedule to promote on-time delivery of customer orders.
- Managed movement of materials and product through production.
- Established effective communication channels between external customers and internal departments.
- Analyzed customer demand data to forecast future supply requirements.
- Monitored production flow and troubleshot bottlenecks and other issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- AS400 & QAD systems
- Schedule trucks to pick up and deliver parts to the next operation
Sales Agent
Kemper Life
Dothan, AL
02.2021 - 10.2021
- Ran route to pick up customers premiums and help them with any issues, concerns, and sales of new life insurance policies
- Worked with Sales force software
- Provided quotes, sold and issued life insurance policies
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
Janitor
International Support Group
Daleville, AL
09.2019 - 02.2021
- Ran a route and kept equipment clean and in working order
- Filled out daily paperwork
- Customer service
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Phone Sales Representative
Kym Industries
Slocomb, AL
02.2019 - 09.2019
- Used Quick books and Microsoft excel
- Generated leads through cold calling techniques.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Upsold additional products or services when applicable during phone calls.
- Handled inbound telephone calls from interested customers.
- Collaborated with new customers to give details about company offerings.
Life Skills Instructor
The Geo Corp.
Graceville, FL
08.2018 - 02.2019
- Provided guidance and support to inmates in order to develop life skills such as communication, problem-solving, organizational, and time management.
- Promoted independence by teaching basic living skills such as budgeting, cooking, cleaning.
- Maintained accurate records and documented client data in company databases.
- Developed and implemented classroom lessons to teach diverse learning levels.
Medical Records Clerk
Correct Care Solutions
Graceville, FL
01.2018 - 08.2018
- Pulled patient charts for upcoming appointments.
- Data entry
- Filing paperwork /charts back in correct location
- Answering phones and helping other facilities with charts
- Packing inmate's charts for the warehouse once inmates are released
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Processed medical records requests from outside providers according to facility, state and federal law
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
Pest Control Technician
Knox Pest Control
Dothan, AL
02.2017 - 07.2017
- Ran a route in GA and had a GA license
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation
- Applied chemical solutions on building surfaces to eliminate pests
- Inspected commercial and residential buildings and structures for pest issues
- Performed general pest control solutions such as bed bug and termite inspections and treatments
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates
- Applied pesticides to inside and outside of structures utilizing company protocols
- Completed required treatment documentation while on-site and returned paperwork to office for processing
Machine Operator
Twitchell Corp.
Dothan, AL
04.2014 - 02.2017
- Made sure pattern was right for customers
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Updated daily production logs and informed management of production incidents or nonconformance issues
- Maintained equipment performance by lubricating and cleaning components
- Kept detailed production records and identified hold-ups
- Set up and ran machinery to produce exceptional products for industrial needs
Optician
WAL-MART
Dothan, AL
07.2009 - 07.2012
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Dispensed contact lenses upon completion of fitting process.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Cashier
Tractor Supply Company
Dothan, AL
10.2008 - 03.2009
- Answering phones
- Setting up planograms
- Running and counting down cash registers
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Owner
Denham & Associates
Enterprise, AL
06.2006 - 03.2008
- Handled accounts receivable/payable
- Quick Books and Microsoft Excel
- Marketing Director/ Sales Representative
- Training representatives & recruiting
- Conducting weekly/monthly meetings
- Inventory / ordering supplies
- Setting appointments / cold calls
- In-home demonstrations
- Door to door advertisement
- Data entry
- Filing, answering phones, and customer service
- Maintaining booths at festivals
- Weekly and monthly reports
- Top in Area Sales for 9 months in a row
- Top Area Distributors
- Managed day-to-day business operations
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness
- Trained and motivated employees to perform daily business functions
- Created and monitored promotional approaches to increase sales and profit levels
Sales Representative
Worthington Enterprises
Dothan, AL
02.2004 - 07.2006
- Door to door sales/ advertising
- Setting appointments / cold calls
- In-home demonstrations/ maintaining booths at festivals
- Monthly & weekly reports
- Marketing Director
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Trained and mentored new sales representatives
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
Education
Medical Billing / Coding - Criminal justice and psychology
George C Wallace Community College
Dothan, AL05.2002
Diploma -
GASTON HIGH SCHOOL
Gadsden, AL05.2002
Skills
- Product demonstrations
- Sales strategies
- Account servicing
- Staff training
- Network development
- Sales expertise
- Customer relations
- Customer assistance
- Records management
- Lead generation
- Problem solving
- Closing sales
- Materials planning
- Production scheduling
- Demand forecasting
- Territory management
- Trade show representation
Timeline
Production Control Coordinator
Acument Global Technologies
03.2022 - Current
Sales Agent
Kemper Life
02.2021 - 10.2021
Janitor
International Support Group
09.2019 - 02.2021
Phone Sales Representative
Kym Industries
02.2019 - 09.2019
Life Skills Instructor
The Geo Corp.
08.2018 - 02.2019
Medical Records Clerk
Correct Care Solutions
01.2018 - 08.2018
Pest Control Technician
Knox Pest Control
02.2017 - 07.2017
Machine Operator
Twitchell Corp.
04.2014 - 02.2017
Optician
WAL-MART
07.2009 - 07.2012
Cashier
Tractor Supply Company
10.2008 - 03.2009
Owner
Denham & Associates
06.2006 - 03.2008
Sales Representative
Worthington Enterprises
02.2004 - 07.2006
Medical Billing / Coding - Criminal justice and psychology
George C Wallace Community College
Diploma -
GASTON HIGH SCHOOL