Community Service
Amy Witt
Customer Success
Seattle,WA
Summary
Results-driven management professional with proven expertise in overseeing operations and ensuring efficient performance. Successfully led cross-function collaboration to enhance operational performance and ensure seamless customer success. Strong focus on team adaptability to evolving needs. Skilled in operational planning, staff development, and resource management. Recognized for reliability and commitment to achieving high standards.
Overview
29
29
years of professional experience
Work History
Account Executive
Comcast Advertising
01.2021 - 01.2025
- Built and nurtured strategic relationships with advertisers and multi-market partners to deliver high-impact, cross-platform advertising solutions. Focused on deepening client engagement, optimizing campaign performance, and delivering long-term value through data-led insights.
- Partnered closely with clients to align goals and KPIs, leveraging first-party audience data and performance insights to optimize campaign adoption and business outcomes.
- Acted as strategic advisor to clients and internal teams, advising leadership on client strategy effectiveness and communication best practices.
- Identified and addressed unmet customer needs through proactive consultation, including turning around a long-dormant automotive account, which continues to advertise successfully today.
- Facilitated collaboration between internal product, data, and operation teams to ensure seamless campaign execution at scale.
- Spearheaded account revitalization post-COVID by reactivating dormant clients through trust-building, ongoing data analysis for tailored solutions, and long-term success planning, resulting in an average client portfolio growth of 31% annually.
- Delivered 211% of annual revenue goal in 2023, demonstrating exceptional client retention, expansion, and upsell effectiveness.
- Consistently recognized for performance excellence: President's Club, Top AE Q2 & Q3 2023, #1 Premier Award, and New Business Award.
National/Regional, Political Sales Manager
Zolo Media, TDS Communications
01.2017 - 01.2020
- Led the growth and retention of high-value national, regional, and political advertising clients for ABC and NBC affiliates and 38 cable networks. Owned end-to-end client experience, from onboarding and adoption to renewal and upsell.
- Developed and implemented strategic account plans that resulted in 25% annual revenue growth and increased market share from 20% to 45%, despite intense competition from competitive providers.
- Strengthened agency relationships on narrative strategy, enabling more compelling positioning of the network's market value to major advertisers.
- Represented company at national advertising hubs (New York, Chicago, LA, Atlanta, Dallas, and San Francisco) to deepen market understanding and translate insights into scalable, localized campaign success strategies.
- Served as a trusted partner to clients during high-pressure political and regional ad cycles, ensuring on-time execution, alignment with campaign goals, and maximum ROI.
- Mentored internal account executives in consultative sales and client success practices—contributing to a 15% increase in local portfolio value and stronger client retention.
- Took initiative in roles beyond initial scope, building systems and narratives, where none existed and positioning Zolo Media as a key regional player in the face of legacy market dominance.
Media Consultant
The Five Elements
01.2015 - 01.2017
- Crafted full-spectrum marketing strategies and media buying plans for local businesses with a focus on return on investment and strategic growth. Led media planning and negotiations, achieving 15% annual cost savings for clients.
- Designed launch strategy for new restaurant concept, resulting in exceptional opening-day performance.
Regional Sales, Tampa & Orlando Markets Combined
Bright House Media Strategies/Spectrum Reach
01.2002 - 01.2015
- Managed regional advertising sales across 45 cable networks and a system-owned news network in two top 20 U.S. media markets.
- Surpassed annual revenue goals with a consistent 15% YoY growth across client verticals.
- Earned Elite Club (2004–2015), New Business Award (2008–2012), and President's Club (2010).
Station Manager
KBZK-TV (CBS Affiliate)
04.2000 - 10.2001
- Revitalized and rebranded a local television station through strategic leadership, operational efficiency, and team development.
- Rebuilt station team and operations, implemented new hub traffic system, growing revenue by 45% within 18 months.
Regional Director, Central & Mountain Regions
CBS Affiliate Relations
09.1995 - 04.2000
- Directed affiliate strategy across CBS TV departments, aligning local owner, senior management and sales teams with network initiatives.
- Spearheaded the creation of statewide affiliate consortiums for major programming like the Olympics.
Education
Theater Arts
University of Minnesota
Nonprofit Management Program
University of South Florida
Disaster Animal Rescue Team
Humane Society of the United States
Leadership Bend
Bend Chamber of Commerce
Leadership Bozeman
Bozeman Area Chamber of Commerce
Skills
- Cross-Functional Stakeholder Alignment
- Executive Communication (C-Suite to Support Staff)
- Client Advocacy
- Adoption Enablement
- Narrative Development
- Data Storytelling
- Tech Adaptation
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Stakeholder management
Accomplishments
- Achieved 48% revenue growth through developing customized traffic system for each tv station to optimize their advertising inventory independently and collectively.
- Spearheaded collaboration with nationwide competitive vendors to achieve nationwide advertising campaign representing over $1 million in revenue.
- Created an executed the strategy, hired and trained core team of seven to re-brand television station.
- Created events and protocols to optimize company resources and maximized client satisfaction.
Awards
*Montana Business and Professional Women's #1 Chapter Growth
*American Women in Radio and Television's 2010 "10 Women to Watch"
*Sales performance honors including: President's Club (Bright House 2010 and Comcast 2023); New Business (Bright House 2008-2012 and Comcast (2023)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekPersonal development programsInterests
Animal Welfare
Dog Training
Hiking
Fine Arts
Languages
English
Native or Bilingual
Software
Microsoft Suite
CRM Systems
Data Analytics
Timeline
Account Executive
Comcast Advertising
01.2021 - 01.2025
National/Regional, Political Sales Manager
Zolo Media, TDS Communications
01.2017 - 01.2020
Media Consultant
The Five Elements
01.2015 - 01.2017
Regional Sales, Tampa & Orlando Markets Combined
Bright House Media Strategies/Spectrum Reach
01.2002 - 01.2015
Station Manager
KBZK-TV (CBS Affiliate)
04.2000 - 10.2001
Regional Director, Central & Mountain Regions
CBS Affiliate Relations
09.1995 - 04.2000
Nonprofit Management Program
University of South Florida
Disaster Animal Rescue Team
Humane Society of the United States
Leadership Bend
Bend Chamber of Commerce
Leadership Bozeman
Bozeman Area Chamber of Commerce
Theater Arts
University of Minnesota
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