Amy Wittke

• Processed customer’s insurance payments. Pay insurance, print the checks and copy and mail.
• Making sure insurance is updated and paid on time. If they cancel insurance and switch insurance,I go through the process of what they need to do.
• Run daily tickets and make sure it balances correctly.
• ACH payments
• Assisted customers with mortgage -related services
• Updating insurance information
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management and email correspondence.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Reduced errors in data entry through rigorous attention to detail and double-checking work.
• Improved office efficiency by digitizing paper files and organizing digital records.(Scanning Files)
• Processed incoming and outgoing mail and packages according to established procedures.
• Answered and managed incoming phone calls.
• Edited and proofread documents for accuracy and completeness.
• Processed mortgage payments over the phone.

• Provided comprehensive vision evaluations and assessments for patients of all ages.
• Developed individualized treatment plans to address specific vision-related issues.
• Monitored patient progress, adjusting treatments as needed, to help them reach their goals.
• Did eye exams, eye glasses adjustments and ask the patients information for charting.
• Helped with receiving payments and documenting payment's, answering phones. Waited on patients and doing odd jobs around the office.
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I worked part time 2-3 days a week.

• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Assisted with planning, organizing and coordinating company events.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Conducted employment verification and background investigation to facilitate hiring process.
• Initialized background checks for potential new hires.
• Prepared and set up new employee orientations.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
• Explained company personnel policies, benefits and procedures to employees or job applicants.
• Answered questions regarding salaries, benefits and other pertinent information.
• Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.

• Met needs of physicians and other treating team members with timely retrievals of patient medical records.
• Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Planned and completed group projects, working smoothly with others.
• Established and updated patient profiles, medications and insurance details.
• Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
• Supported healthcare applications by monitoring security, performance and reliability.