Amy Wolcott
Kalispell
Summary
Dynamic and detail-oriented professional with extensive experience at O'meara Ford and Noller Automotive Supercenter, excelling in title management and customer relationship management. Proven track record in general ledger reconciliation and compliance verification, enhancing operational efficiency. Strong communication and problem-solving skills drive exceptional service and support in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Title Department/Accounting Administrator
Noller Automotive Supercenter
Kalispell
08.2024 - 12.2025
- Managed vendor relationships and resolved billing discrepancies promptly.
- Prepared deposits and processed payments.
- Monitored petty cash.
- Performed general ledger reconciliation on a timely basis.
- Managed coding on invoices and documented all processes.
- Resolved customer complaints or answered customers' questions.
- Processed vehicle titles and registrations for customer transactions.
- Verified accuracy of documents and maintained compliance with regulations.
- Assisted customers in completing title applications and paperwork.
- Managed title transfers and ensured timely processing of requests.
- Collaborated with motor vehicle departments to resolve discrepancies.
- Maintained organized records of titles and related documents.
- Provided exceptional customer service to address inquiries and concerns.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Verified accuracy of title documents for completeness and correctness.
- Entered lien information into the system when applicable.
- Researched customer inquiries regarding title information.
Deal Processor
Corwin Motors of Kalispell
Kalispell
08.2023 - 08.2024
- Processed vehicle transactions efficiently and accurately for customer satisfaction.
- Coordinated paperwork and documentation for vehicle sales and financing agreements.
- Reviewed contracts to ensure compliance with dealership policies and regulations.
- Collaborated with sales team to streamline transaction processes for better service.
- Maintained accurate records of deals processed within dealership management systems.
- Maintained records of daily transactions and prepared reports for management review.
- Processed payments from customers through various payment methods such as credit cards, checks, wire transfers.
- Monitored system performance to identify potential issues or errors in data entry.
- Conducted audits on customer accounts to verify accuracy of entered data and documents.
- Reviewed and verified customer information to ensure accuracy of the deals.
- Provided support to other departments when needed on tasks involving deal processing operations.
- Contributed ideas towards the development of new tools or technologies that can improve the efficiency of deal processing operations.
Billing Clerk/Title manager
O'Meara Ford
Northglenn
02.2019 - 07.2021
- Oversee cash and credit deposits, ensuring accuracy and compliance.
- Manage and reconcile cash drawers, enhancing transaction efficiency.
- Post bank transactions to general ledger, maintaining financial integrity.
- Ensure title forms comply with regulations, streamlining processing.
- Process title reassignment and registration, ensuring timely completion.
- Input vehicle sales data to ensure precise accounting records, enhancing financial accuracy.
- Manage vehicle flooring to optimize sales processes, improving dealership efficiency.
- Write checks for customer payoffs, supporting smooth financial operations.
- Coordinate with sales and finance teams for seamless transaction processing, boosting team collaboration.
- Foster proactive customer service, addressing inquiries swiftly to elevate client satisfaction.
- Managed car deals and balanced sales commissions, ensuring accurate financial records.
- Processed dealer trades and entered inventory, enhancing operational efficiency.
- Assisted with titles and reserve statements, supporting seamless transaction processes.
- Streamlined the posting of car deals and sales commissions, ensuring accurate tracking and enhancing financial transparency.
- Analyzed dealer trades and wholesales, improving processing times and reducing discrepancies in inventory management.
- Maintained meticulous records for funding and titles, achieving compliance with regulatory standards and minimizing errors.
- Coordinated with lenders for trade payoffs and cancellations, fostering strong relationships that expedited transaction processes.
- Provided assistance with rollbacks and refund checks, ensuring customer satisfaction and timely resolutions.
- Collaborated with team members to resolve billing inquiries, fostering a customer-centric environment and enhancing overall satisfaction.
Billing Clerk
Jaguar Land Rover Flatirons
Broomfield
01.2018 - 03.2019
- Posted car deals, dealer trades, and wholesales while entering inventory data.
- Managed payment collections and maintained accurate financial records.
- Coordinated with departments to resolve billing discrepancies and inquiries.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Assisted with other administrative tasks as assigned.
- Assisted with titles and posted funding to ensure accurate documentation.
- Tracked loaner inventory to maintain efficient vehicle management.
Billing Clerk
Medved Autoplex
Wheat Ridge
01.2015 - 01.2016
- Billing and trade payoffs.
Office Clerk
Groove Automotive
Centennial
01.2013 - 01.2014
- Billing, cancellations, payables, LPR, schedules, new inventory input, used inventory purchases, deposits.
Deal Processor
McDonald Automotive Group
01.2010 - 01.2012
- High volume.
- Input deal information into accounting, cash contracts, input inventory of new and used vehicles, daily deposits, extended warranty submittals, switchboard relief, manage schedules, and sales commissions for payroll.
Receptionist
Larry Miller Nissan
01.2009 - 01.2010
- High volume multi-line Cisco phone system.
- Filing.
Deal Processor
Don Massey Cadillac
01.2002 - 01.2008
- Input deal information into accounting, cash contracts, input inventory of new and used vehicles, daily deposits, extended warranty submittals, switchboard relief, manage schedules, and sales commissions for payroll.
Accounts Payable / Deal Processor
Lithia Colorado Jeep
01.2000 - 01.2002
- Input of all invoices for entire dealership, statement reconciliation and payment.
- Input of deals into accounting, cash contracts, warranty submittals, switchboard relief, daily deposits, cashier relief, manage schedules and sales commissions for payroll.
Teller/New Accounts Rep
First Federal Bank
01.1996 - 01.1997
- Helping customers open and manage personal bank accounts.
Education
Associate's degree - Accounting
Colorado Technical University-Online
Denver, COSkills
- ADP and QuickBooks
- Payment processing
- General ledger reconciliation
- Title management
- Customer relationship management
- Compliance verification
- Microsoft Office proficiency
- Accounting and bookkeeping
- Accounts payable and receivable
- Data entry and title processing
- Bank reconciliation
- Payroll management
- Leadership and organization
- Customer service support
- Communication skills
- Office administration
- Sales strategies
- Transaction auditing
- Problem solving skills
- Attention to detail
- Team collaboration skills
- Time management skills
References
Amy McDaniel, O'Meara Ford, Amyreed77@gmail.com, 7202248121
Personal Information
Title: Accounting Office Administrator/Title Clerk
Assessments
Proficient, 02/01/22, Proficient, 05/01/22, Proficient, 02/01/22, Proficient, 05/01/21, Proficient, 03/01/24, Proficient, 07/01/23, Proficient, 05/01/22, Proficient, 07/01/23
Certification
Notary
Timeline
Title Department/Accounting Administrator
Noller Automotive Supercenter
08.2024 - 12.2025
Deal Processor
Corwin Motors of Kalispell
08.2023 - 08.2024
Billing Clerk/Title manager
O'Meara Ford
02.2019 - 07.2021
Billing Clerk
Jaguar Land Rover Flatirons
01.2018 - 03.2019
Billing Clerk
Medved Autoplex
01.2015 - 01.2016
Office Clerk
Groove Automotive
01.2013 - 01.2014
Deal Processor
McDonald Automotive Group
01.2010 - 01.2012
Receptionist
Larry Miller Nissan
01.2009 - 01.2010
Deal Processor
Don Massey Cadillac
01.2002 - 01.2008
Accounts Payable / Deal Processor
Lithia Colorado Jeep
01.2000 - 01.2002
Teller/New Accounts Rep
First Federal Bank
01.1996 - 01.1997
Associate's degree - Accounting
Colorado Technical University-Online