Amy Wonneberger

• Provided comprehensive, high-level administrative support to the Chief Operating Officer (COO), Chief Human Resources Officer (CHRO), and the entire Business Office staff, ensuring efficient daily operations across multiple departments. Managed executive liaison duties between the COO and critical departments, specifically Facilities and Transportation, to streamline communication and project execution. Prepared, posted, attended, and processed detailed minutes for all Business Services Committee meetings, ensuring accurate record-keeping and compliance. Coordinated and reviewed district-wide contracts in collaboration with the COO and legal counsel. Updated and maintained the District website’s Financial page by reviewing and relaying current information to the Community Relations department. Facilitated annual legal compliance by assisting with the preparation of the Tax Levy, Annual Budget, Annual Financial Report (AFR), and Treasurer’s bond documents. Processed critical legal paperwork, including documentation related to bond sales and the preparation/publication of the Annual Statement of Affairs. Managed the timely preparation and publishing of all district-wide legal notices and responded to Freedom of Information Act (FOIA) requests as appropriate. Handled remote check deposits and assisted in the annual review of the Transportation Claim for submission. Acted as the Building Supply Purchasing Agent, overseeing the sourcing, purchasing, and distribution of departmental resources and maintaining inventory availability. Managed the entire cycle of district-wide paper, stationery, and envelope orders, from collection and ordering through organized distribution. Oversaw the district’s Sam’s Club credit card and membership program and reconciled monthly postage for the Administration Center. Processed Business Office invoices and compiled/filed required Juvenile Justice/Orphanage Claims. Coordinated, prepared, and filed all necessary data for annual insurance renewals. Processed and tracked all ongoing insurance claims (excluding Workers Compensation), providing crucial customer support to impacted parties. Administered and fulfilled all district-wide requests for Certificates of Insurance (COIs), maintaining compliance and documentation. Coordinated communication between faculty, staff, and administration to enhance operational efficiency. Managed scheduling and logistics for meetings, ensuring optimal use of resources and time. Mentored new administrative staff on best practices and organizational procedures. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Assist with triage and basic patient assessments under the supervision of a nurse or physician. Obtain and record vital signs (blood pressure, pulse, respiration rate, oxygen saturation, temperature). Perform EKGs (electrocardiograms) and assist with cardiac monitoring. Collect specimens (blood, urine, swabs) and label them correctly for lab analysis. Start IV when ordered and hang fluids. Provide wound care, including cleaning and dressing wounds. Assist with procedures such as splinting, suturing, and orthopedic care. Administer CPR or assist with code blue/resuscitation efforts as directed. Transport patients within the facility using wheelchairs, stretchers, or beds. Help with patient positioning, mobility, and basic hygiene needs. Provide emotional support and reassurance to patients and families. Ensure patient comfort and safety during procedures or while waiting. Set up and clean medical equipment and treatment areas. Restock supplies in patient care areas. Maintain cleanliness and sanitation in patient rooms and the ED. Document care provided in patient records or electronic medical systems (under supervision). Relay information between patients, nurses, and physicians. Assist with registration and patient tracking, if required. Work closely with the ED team, including nurses, physicians, radiology techs, and paramedics. Respond quickly and effectively in emergencies, following established protocols. Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Assisted with day-to-day operations, working efficiently and productively with all team members. Worked flexible hours across night, weekend, and holiday shifts. Paid attention to detail while completing assignments. Strengthened communication skills through regular interactions with others. Learned and adapted quickly to new technology and software applications. Developed and maintained courteous and effective working relationships.

Organize all incoming documents according to listing or selling for all agents. Create, organize, and keep up to date all files. Ordering necessary supplies to keep the office running smoothly. Composing agendas for the bi-weekly meetings for the manager in the office. Ordering of all signage for all office listings and events. Organizing all philanthropic events and drives with the manager to make sure they are successful. Reaching out to charities to organize monthly drives and events. Reviewing all incoming documents for accuracy to make sure all documents are filled out correctly. Ordering of food for all lunch-ins. Reaching out to attorneys to make sure all documents are received to have a smooth closing. Obtaining and confirming all Pre-Approval letters that come into the office. Prepare bi-weekly, monthly, and quarterly reports as needed. Answer and direct all incoming calls to the correct party. Manage several calendars for meetings and closings. Take meeting minutes during staff meetings Streamlined document management processes, enhancing information retrieval and storage practices. Coordinated scheduling and logistics for meetings, improving time management for the Managing Broker and all agents.

• Coordinating with doctors on where they would like their patients admitted to in the hospital. Working as a team with nurses and physicians to move the patient through the ER. Calling the patient’s primary care physicians and specialty physicians for our ER doctors to get the patients admitted into the hospital. Managed Cardiac Alerts and Stroke Alerts to make sure all needed personnel responded and were on their way if they were not on campus at the time the alert was called. Document all Stroke Alerts and Cardiac Alerts for the physicians. Verify insurance information and personal information is correct and current for all patients being seen. Taking messages and forwarding them to the appropriate doctor the patient saw. Manage the movement of patients through the ER from triage to discharge or to the floor once admitted. Communicate with our ER doctors regarding test results and important changes of status of all ER patients. Scan all documents from the ER into the patient’s chart upon admission or discharge. Write emails and letters for doctors to patients and other physicians when needed. Obtain and complete a list of all doctors on call on a daily basis and how to reach them after hours. Answer phones for the doctors and nurses and take messages for callbacks when they are not available. Contact the medical examiner when needed. Correlate paperwork and obtain blood products when needed from the lab. Assist doctors in obtaining and completing needed paperwork to transfer a patient to another facility. Organize and separate various medical documents for the doctors to review and sign if needed.

• Prepare patients medical liens to be sent out on all new liability cases. Working as a team with attorneys to settle cases in and out of court. Send out medical bills to insurance companies and patient’s attorneys to be reviewed and paid. Settle patient’s medical bills with the patient’s attorney and the insurance companies once the patient’s claim settles. Review medical records to determine whether or not a bill is related to an accident. Filing court paperwork for our attorneys in various counties in Illinois. Handling over 800 files that need to be worked every 30 days. Problem solving for attorneys to obtain the best recovery for the hospitals and doctors that we represent. Check on the patient’s litigated cases with the courthouse, the insurance company and the attorney. Drafting legal documents for the attorneys. Billing patient’s health insurance on behalf of our clients when needed. Sending appeals to the health insurance companies. Reviewing bills for DRG Codes and CPT Codes to determine if the bills were paid per the IL Workers Compensation Fee Schedule.