Amy Wood
Eureka,CA
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
7
7
years of professional experience
Work History
Deli/Barista
The Heights Casino
Trinidad, CA
10.2024 - 03.2025
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
BARISTA
PEETS COFFEE &TEA
Walnut Creek , CA
06.2021 - 11.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Supported highest standards of conduct and service to support company reputation.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Hostess/ Busser
Kirby Lane Cafe
Austin, TX
02.2018 - 06.2019
- Provided excellent customer service by addressing customer needs promptly.
- Verified reservations and wait times with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted servers in bussing tables when needed during busy periods.
Education
High School Diploma -
Anderson High School
Austin, TX06-1992
Skills
- Espresso preparation
- Cash handling
- Inventory management
- Food safety
- Upselling techniques
- Communication skills
- Sanitation practices
- Time management
- Multitasking and organization
- Team player
- Positive and professional
- Opening and closing duties
- Espresso machine operation
- Excellent memory
- Exceptional customer service
References
References available upon request.
Timeline
Deli/Barista
The Heights Casino
10.2024 - 03.2025
BARISTA
PEETS COFFEE &TEA
06.2021 - 11.2023
Hostess/ Busser
Kirby Lane Cafe
02.2018 - 06.2019
High School Diploma -
Anderson High School