Amy Woods
Puyallup,WA
Summary
Dedicated Front Desk Medical Administrative Support professional with extensive experience in managing patient needs within fast-paced medical office environments. Proficient in patient scheduling, medical billing, and records management while maintaining strict confidentiality. Recognized for excellent communication skills and empathy, ensuring a positive patient experience through effective organizational abilities. Proven track record of supporting team dynamics and resolving conflicts under pressure.
Overview
18
18
years of professional experience
Work History
Export/Import Coordinator
Aston Carter
Puyallup, USA
02.2024 - 08.2024
- Production and distribution of cargo manifests, transmitted data elements via Electronic Data Interface (EDI)
- Tracked dispatched, coordinated, monitored, and released vessels, terminal activity, customs release, holds, and resolved related issues
- Coordinated empty container disposition with Logistics team to optimize asset utilization
- Created and processed invoices in a time sensitive, cost-effective manner
- Offered Support services to external customers, including developing and maintaining specialized customer reporting as needed
- Collaborated and supported management, other team members with daily tasks as well as assisted other departments with system testing, enhancements, process efficiencies
Stability Specialist/On Call Shelter Staff
Mary's Place Shelter
08.2018 - 09.2023
- Partnered with agencies, identified barriers, and created plans for future wellbeing by creating budgets, finding employment ensuring stability and long-term success
- Advocated for families with agencies (DCFS, landlords, drug court)
- Assisted with building the Stability Program, identified program gaps, created workflows as the program evolved
Wait Time Specialist/Client Services Coordinator
GSC Logistics
Fife, USA
06.2021 - 12.2022
- Planned for drayage, container movement and delivery including cross-docking services in multiple locations including
- Knew and met the needs of assigned customers, assisted other customers and team members when needed
- Prepared, maintained, and provided customers with daily and weekly reports
- Processed demurrage and detention, managed driver wait time
- Billing, invoicing, and payroll
- Dispatched and assigned drivers, as necessary
- Use of multiple TMS (Transportation Management System) (“Trinium”)
- Was professional and customer service focused with independent contractor partners and customers
Project Specialist
Kohler | Pacific Bath Company
Kent, USA
01.2021 - 06.2021
- Communicated with vendors and customers to schedule appointments, plan installation, resolve warranty and customer concerns
- Project management, admin support, install team planning and support, review sales paperwork for accuracy and create job plans and schedules
- Coordinate projects with sales management, provided logistical support from initial estimate to end of project and beyond
- Ensuring accuracy and completion of all installations
- Processed and maintained Accounts receivables, Invoicing, collected payments as well as collected on outstanding balances
- Payroll, Input commission and accurate pay to sales reps
- Assisted Branch Manager, sales manager and team members with other tasks as needed
Director
Auntie's Playhouse
06.2020 - 12.2020
- Managed ten plus employees, front office staff, as well as twenty plus children
- Created schedules, daily plans, interviewing and hiring, ensured child to teacher ratios, meal ordering and planning, held meetings and training for staff
- Ensured a safe and educational environment for children meeting licensing rules and regulations
- Accurately processed timecards, payroll, billing, and invoicing
- Hosted and coordinated graduations and special events
- Communicated with and managed family inquiries and concerns
- Assisted in coordinating and planning construction projects and school age program
- Worked with CDC to ensure proper care, distancing, and safety of children during COVID by maintaining hygiene, monitoring health and care of children and staff
Dispatcher
CalPortland
10.2019 - 06.2020
- Dispatching drivers and coordinating trucks with proper materials for jobs
- Coordinate with customers and other teams to create and manage orders, special job planning, service, scheduling of material deliveries and resolving customer concerns
- Review orders for proper mix design, driver travel times, and correct job start times; ensuring customer specific needs were met
- Followed customer delivery demands and the guidelines of Federal Hours of Service Regulations
- Performed departmental clerical tasks, assisted management and ordering barges, preparation, and distribution of reports
Customer Service Associate
Grainger
08.2016 - 08.2018
- Interacted with customers by actively listening, searching for, and finding products needed
- Maintained warehouse duties, pulled, and delivered will call orders quickly and accurately, pulled (including use use forklift and manlift), palletized and wrapped products for outbound shipping, loaded trailers, ran inventory, and received products
- Learned new software (SAP) to train employees
- Lead daily team huddles to motivate team and share sales statistics for prior day
- Prepared and distributed reports and planned daily operations
- Merchandising, showroom management, maintaining stock levels, creating seasonal displays, reports
- Assisted with moving and organization of new warehouse and showroom
Claims Manager
iFLOOR
07.2011 - 05.2016
- Managed and investigated fifty or more claims daily by communicating with clients, setting expectations, sharing, creating, and following policies to resolve claims and ensured customers were satisfied, assisted efficiently and professionally
- Approved billing, authorized and processed payments, refunds, credits, scheduled repairs, and received returns into inventory
- Filed, maintained, and followed up on freight claims through shipping companies’ websites and working with their sales reps
- Reviewed orders for accuracy, created quotes and documents
- Assisted in the hiring process by Identifying qualified candidates, attending interviews, completing reference checks, onboarding, and training new employees
- Provided exceptional customer service to our clients and shipping companies
- Recognized for outstanding attitude and resolution efforts
Sales Associate-Team Lead
iFLOOR
04.2011 - 07.2011
- Helped customers with a variety of product knowledge allowing proper product decision making and purchases
- Closed managed and processed fifty plus sales at a time
- Maintained and managed one hundred plus sales leads as well as collaborating with customers that came into showroom
- Performed sales duties, created, and provided quotes, placing orders, and taking payment
- Met and exceeded sales goals every month
- Often being top in sales
- Became team lead, managed team members to bring two hundred plus sales leads current and up to date with follow up
Service Manager
DH International
04.2010 - 03.2011
- Managed ten or more technicians throughout the US, scheduled installs and repairs based on the client needs
- Processed billing, invoicing, and technician timecards
- Maintained client database, supported quality assurance duties, helped improve procedures and processes
- Answered multiple phones lines and calls at a time
Medical Assistant/Receptionist
Med Staff Inc
06.2007 - 01.2011
- Roomed patients, coordinated and anticipated care and procedures, followed provider requests and instructions as well as performed advanced medical assisting duties in multiple settings and locations
- Completed patient blood draws, lab work including urine specimens testing and injections/ immunizations
- Reception duties include scheduling/rescheduling patient appointments, checking in patients, verifying, and processing insurance
- Managed, pulled, and filed, organized archived and transferred large base of patient paperwork and charts
- Scanned, and add patient paperwork/charts into electronic medical records systems
- Created training procedures and documents
Quality Assurance Analyst
Super Floors
Kent, USA
06.2006 - 05.2007
- Worked with substantial number of high-profile home builders to coordinate the installation of flooring, and other accessories
- Managed client accounts, building plans and files
- Scheduled repairs with clients, builders, and company inspectors
- Coordinated with dispatch and install companies to complete installation and repairs
- Resolved escalated situations until a satisfactory resolution was found with customers that was also aligned with company procedures and policies
Education
Some College (No Degree) - Human Services
Highline Community College
Des Moines, WACertificate in Medical Assistant -
Bryman College
SeaTac, WA01.2002
Skills
- Team Leadership
- Customer Relationship Management
- Administrative Support Expertise
- Critical thinking and complex problem-solving, appointment coordination
- Certified in Microsoft Software Applications
- Project management
- Logistics management
- Import/Export Customs Expertise
- Transportation management
- EDI Proficiency
- Invoice and billing processing
- Familiarity with Insurance Procedures
- Front Office Coordination Skills
- EHR System Management
- Sales and merchandising experience
- Strategic Decision Making
- Dispatching procedures
References
References available upon request.
Timeline
Export/Import Coordinator
Aston Carter
02.2024 - 08.2024
Wait Time Specialist/Client Services Coordinator
GSC Logistics
06.2021 - 12.2022
Project Specialist
Kohler | Pacific Bath Company
01.2021 - 06.2021
Director
Auntie's Playhouse
06.2020 - 12.2020
Dispatcher
CalPortland
10.2019 - 06.2020
Stability Specialist/On Call Shelter Staff
Mary's Place Shelter
08.2018 - 09.2023
Customer Service Associate
Grainger
08.2016 - 08.2018
Claims Manager
iFLOOR
07.2011 - 05.2016
Sales Associate-Team Lead
iFLOOR
04.2011 - 07.2011
Service Manager
DH International
04.2010 - 03.2011
Medical Assistant/Receptionist
Med Staff Inc
06.2007 - 01.2011
Quality Assurance Analyst
Super Floors
06.2006 - 05.2007
Some College (No Degree) - Human Services
Highline Community College
Certificate in Medical Assistant -
Bryman College
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