Amy Wooldridge
Smithfield,NC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 12+year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Retail Development Manager
T-Mobile
01.2023 - Current
- Boosted retail sales by 5% MOM by implementing strategic marketing plans and promotional campaigns.
- Partnered with neighboring business to increase foot traffic in stores , resulting in successful partnerships and increased market share.
- Collaborated with Indirect leadership to address knowledge gaps in inventory special orders, developing a streamlined process for employees to efficiently request necessary inventory, preventing shortages.
- Trained and mentored sales teams for higher productivity and improved customer satisfaction.
- Conducted market analysis to identify emerging trends, adjusting strategies accordingly for improved results.
- Teamed up with indirect leaders to expand existing stores, manage store relocations for sustainability, and supported ARs in increasing their door count for growth.
Rural Indirect Sales Manager
T-Mobile
06.2021 - 01.2023
- Drove sales and brand standards across four channels through consistent engagement with dealer store employees and multi-unit leaders to regularly achieve top 50% or higher performance in the company.
- Increased postpaid share of households by 1.2% in the Goldsboro section in 2022 through distribution sales results, partnership with network, and engagement with National Retail locations.
- Utilized performance reports to analyze and influence sales and behaviors effectively, resulting in a 2% MOM conversion increase during Q1 2022. Provide coaching to employees on leveraging promotions with bill pays and implemented a conversion tracker to drive positive changes in clerking behaviors.
- Tripled Walmart prepaid sales over the first three months post-launch through strong relationships with TROC/OSL leadership and employees, providing promotional and sales resources, meeting with Regional Directors, and attending sales calls to uncover training and sales opportunities,
- Elevated customer experience by coaching dealer employees on effective onboarding and sales processes. Creating a QR code with store contact information, ensuring robust customer retention. This initiative led to a notable increase in resolution scores MOM and a significant 3%+ reduction in post sales calls to Care during Q1 2022.
- As a LEAD Mentor for two employees, I cultivated core competencies, propelling their careers to the next level. Both individuals demonstrated success by significantly improving activation conversion and customer welcome metrics in their designated areas, all while gaining valuable and influential leadership skills.
- In the role of acting Rural Market Manager, I optimized RSM time management, ensuring efficient use of observations, one-on-ones, and quick connects to develop the team and focus on driving sales. This strategic approach propelled the store from the bottom 50% to the top 30% in the second half of 2022.
Metro Development Manager
T-Mobile
05.2015 - 05.2021
- Achieved excellence in executing company priorities, attaining the 2020 Annual Winner's Circle recognition, and securing quarterly Winner's Circle accolades in Q1 2016, Q2 2020, and Q4 2020.
- Developed engaging and interactive learning experiences for new dealer employees through a combination of in person and virtual trainings. This initiative resulted in a significant 10% increase in employee retention, emphasizing the positive impact of supplementary training sessions.
- Organized external events for dealers to boost awareness through customer appreciation days. These events featured radio spots, collaborated with Kona Ice, and incorporated bounce houses, effectively driving increased foot traffic WOW.
- Leveraged ShopperTrak data to highlight peak traffic hours for Indirect partners, optimizing staffing levels strategically to enhance sales performance.
- Created tailored staff training programs to address specific skills/sales gaps and increase product knowledge to increase sales.
- Identified operational compliance gaps and collaborated closely with dealer leaders to promptly address and mitigate them, leading to a 100% pass rate in corporate audit and preventing revenue loss.
- Identified performance areas with a potential profit loss for the dealer and implemented targeted action items. Elevated performance through strategic training, observations, and effectively demonstrating potential revenue loss on paper to secure buy-in from the dealer.
- Provided mentorship to guide employees in advancing their careers, facilitating transitions from RSM to DM and from RSR to RSM.
Education
Bachelor of Arts - Health Administration
Ashford University
San Diego, CA06.2015
Skills
- Channel Management
- Strategic Planning
- Competitive Analysis
- Promotional Planning
- Sales Operations
- Schedule Coordination
- Performance Reporting
- Market Analysis
- New Product Launch
- Brand Management
- Customer Service
- Relationship Building
Affiliations
- L.E.A.D. Mentor 2022 and 2023
- Stretch Assignment- Acting Rural Market Manager 2022
Timeline
Retail Development Manager
T-Mobile
01.2023 - Current
Rural Indirect Sales Manager
T-Mobile
06.2021 - 01.2023
Metro Development Manager
T-Mobile
05.2015 - 05.2021
Bachelor of Arts - Health Administration
Ashford University