Amy Woolfe
Fairfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
Western Traffic Control
Petaluma, CA
02.2023 - 02.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
- Dispatch management
- Streamlined on boarding process
- Grew our staffing and fleet from 20 to 70 in a years time.
- Implemented billing processes to coincide with our customers needs for their contract requirements.
Traffic Control Supervisor
Traffic Management Incorporated
Sacramento, CA
05.2015 - 02.2023
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
- Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
- Operated trucks to transport materials and equipment to job site within schedule requirements.
- Resolved conflicts between contractors, drivers, pedestrians and other stakeholders.
- Monitored roadway conditions and provided updates to senior management as needed.
- Provided guidance to staff in the event of any emergency situation requiring immediate action.
- Responded promptly to customer inquiries concerning current or potential delays due to roadwork projects.
- Arranged for additional staffing when necessary during periods of high volume or peak activity.
- Assisted in training new employees on proper procedures for setting up detours and barricades.
- Ensured compliance with applicable laws, regulations and guidelines related to traffic control.
- Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
Office Manager
Dove Auto Glass, LLC
Yuba City, CA
12.2013 - 05.2015
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Schedule service calls
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
Education
Associate of Arts - Business Management
Yuba Community College
Marysville, CA06-2002
Skills
- Maintenance Planning
- Customer Retention
- Business Development
- Incidents management
- Financial Management
- Process Improvement
- Marketing
- Document Control
- Organizational Management
- Health and safety compliance
- Contract Management
- Labor Relations
- Procedure Development
- Client Relationships
- Delegation
- Staff retention
Timeline
Operations Manager
Western Traffic Control
02.2023 - 02.2024
Traffic Control Supervisor
Traffic Management Incorporated
05.2015 - 02.2023
Office Manager
Dove Auto Glass, LLC
12.2013 - 05.2015
Associate of Arts - Business Management
Yuba Community College