Amy Woolsten
Portland,OR
Summary
Dynamic and results-oriented professional with a strong work ethic and desire to transition into a values based career. Bringing skills of active listening, direct communication, patience, compassion and problem solving. Skilled in Microsoft Office and adept at de-escalation, I bring a unique blend of hard and soft skills to better support potential clients.
Overview
13
13
years of professional experience
Work History
Produce Buyer / Collective Manager
People's Food Co-op
Portland, OR
08.2016 - 01.2025
- Communicated regularly with farmers and large distributors regarding availability, pricing changes, or other issues affecting production.
- Attend Collective Management and team meetings to discuss goals in alignment with our values of sustainability, food, and social justice.
- Served as a Personnel Team Coordinator and a Steering Team Coordinator.
- Provide customer service while being attentive to the upkeep of the store, the needs of coworkers, and the general feel and flow of customers' needs.
Customer Service Representative
Carson
Portland, OR
11.2013 - 08.2016
- Answer calls, set up new accounts, and pricing for customers, and maintain quality account management and relations.
- Build client rapport while accurately troubleshooting technical issues that prevented customers from getting their needs met.
- Occasionally de-escalate customer frustrations that might lead to a loss for Carson.
Caregiver
Home Instead Senior Care Home
Portland, OR
06.2012 - 08.2013
- Enhance the quality of life for seniors, and help them live an independent life.
- Provide emotional and physical support for clients.
- Light housekeeping, meal prep, medication reminders, and light exercise support.
- Bathing and dressing assistance.
- Escort clients to doctors' appointments, prescription pickups, and general errands.
Education
Bachelor of Science - Women's Studies
Portland State University
Portland, OR07-2019
Skills
- Ethical sourcing
- Supplier relations
- Personnel and team building
- Training and coaching
- Customer relations and problem-solving
- De-escalation
- Scheduling and calendar management
- Microsoft Office
Timeline
Produce Buyer / Collective Manager
People's Food Co-op
08.2016 - 01.2025
Customer Service Representative
Carson
11.2013 - 08.2016
Caregiver
Home Instead Senior Care Home
06.2012 - 08.2013
Bachelor of Science - Women's Studies
Portland State University
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