Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Amy Wright

Amy Wright

Sierra Madre,CA

Summary

Energetic customer-oriented executive assistant with 15 years' experience focused on increasing production, minimizing downtime and costs while maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Compassionate leader and strategic planner with comprehensive managerial acumen, offering cohesiveness and positive results in any environment . Well rounded with multiple facets of in depth real world work experience ranging from marketing, bookkeeping, sales, HR and physical security.

Overview

18
18
years of professional experience

Work History

Executive Manager

Living Headstone
10.2023 - Current
  • Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
  • Developed long-term business plans for sustained company growth, leading to an increase in market share and profitability.
  • Led cross-functional teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
  • Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.

Patient Care Coordinator

Prestige Aftercare
04.2021 - 02.2022
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Beverage Sales Representative

Celsius
04.2020 - 03.2021
  • Answered customers' merchandise questions and located specific items to enable customer purchase.
  • Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Researched potential clients and markets to prepare for appointments.
  • Supported customers continuously from sales process to product set-up and use.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Anticipated consumer buying patterns to create purchase and inventory plan.

Office Manager Executive Assistant

Worldeyecam
01.2012 - 06.2019
  • Handled financial management of Worldeyecam and identified ways to increase revenue and decrease costs
  • Represented the organization at meetings, conferences, and trade shows
  • Participated in high-level hiring decisions, held interviews and nominated departmental managers
  • Interacted with top clients on various issues
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
  • Ensured that each guest's experience was positive, memorable and consistent
  • Led business planning, developed market strategy and established direct procurement of products from security vendors
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
  • Delivered customized and effective solutions to clients that met unique demands. i.e, Famous or government sensitive accounts
  • Cultivated and strengthened lasting client relationships
  • Led all corporate communications to optimize information sharing initiatives
  • Managed all merchandising, replenishment and inventory decisions to drive growth
  • Worked with support teams to resolve issues with product, service or accounting areas
  • Built loyal account base and long-term business relationships with government accounts

Executive Administrative Assistant

Worldeyecam
01.2006 - 01.2012
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up
  • Managed day-to-day importing of goods in accordance with U.S. Customs self-assessment standards
  • Aggregated and analyzed historical data related to administrative costs to prepare monthly and yearly budgets for corporate-level management
  • Recruited, hired, trained and supervised administrative office staff of 10
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
  • Trained employees in company and regulatory compliance requirements to promote conformance
  • Worked with modern switchboard consoles to handle high volumes of multiple calls at once
  • Analyzed and managed over 10,000 invoices for various Fortune 500 companies
  • Entered and sorted data accurately after establishing data entry priorities and procedures
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery
  • Used various methods of data collection to research and record data successfully
  • Maintained customer confidence and protected operations by keeping information confidential
  • Addressed customer service inquiries thoroughly and quickly
  • Completed forms, reports, logs and records to ensure that all documentation for human resources was quickly and accurately handled
  • Supported executives in providing customer and performance reports allowing for informed decision-making on company improvements and corrective actions
  • Processed client payrolls and payroll corrections

Education

Bachelor of Science - Currently attending

Saddleback College
Mission Viejo, CA
2020

BSIS Certified - Law Enforcement Investigation and Interviewing

Valley Guard Academy
Los Angeles, CA
2019

Skills

  • Project development
  • Microsoft office suite
  • Client account management ( Multiple CRM programs)
  • Excellent verbal and written communication
  • Drafting technical marketing material
  • Creating and implementing business contracts
  • Extensive corporate full charge bookkeeping experience
  • Retail display setup
  • Scheduling
  • Sales Goals
  • Store Merchandising
  • Seasonal campaigns
  • Brand alignment
  • Corporate visual standards

Timeline

Executive Manager

Living Headstone
10.2023 - Current

Patient Care Coordinator

Prestige Aftercare
04.2021 - 02.2022

Beverage Sales Representative

Celsius
04.2020 - 03.2021

Office Manager Executive Assistant

Worldeyecam
01.2012 - 06.2019

Executive Administrative Assistant

Worldeyecam
01.2006 - 01.2012

Bachelor of Science - Currently attending

Saddleback College

BSIS Certified - Law Enforcement Investigation and Interviewing

Valley Guard Academy

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