Amy Wright
Montgomery,AL
Summary
Dynamic and result-oriented professional with 10+ years of experience in business management, supervision, and administration. Assertive and enthusiastic, with extensive knowledge of customer service and an unsurpassed work ethic.
Overview
22
22
years of professional experience
Work History
Sr Manager
Cato Corporation
Wetumpka, AL
02.2014 - 06.2024
- Supervised staff via planning, assignments, and direction.
- H.R. duties including recruitment, loss prevention, evaluations, policy, and procedure.
- Lead by example to ensure excellent customer service and retention.
Medical Collections Specialist
George Wakefield, Jr. PC
Montgomery, AL
09.2008 - 06.2010
- Processed collections accounts, including interrogatories, payment plans, lawsuits,and garnishments.
- Compiling accurate documentation and files.
- H.I.P.P.A compliance.
- Client liason.
Billing Specialist
Dr. Leo Gamble DDS
Montgomery, AL
11.2002 - 02.2008
- Processed all aspects of insurance filing, billing, collections, and discrepancies.
- Maintained patient files.
- Set appointments, recalls, and referrals.
- H.I.P.P.A compliant.
Education
Advanced Diploma - Collegiate Level Academics
University of Central Florida
Orlando, FL05.1986
Advanced Diploma -
Deland Sr. High
DeLand, FL04.1986
Skills
- Excellent communication
- Operations Management
- Troubleshooting and problem resolution
- Documentation And Reporting
- Talent Development
- Resource Allocation
- Organizational Development
- Budget Administration
- Market Analysis
- Human Resources Management
- Corporate Communications
- Material Processing
- Team Leadership
- Team Training and Development
- Problem Resolution
- Decision-Making
- Work Planning and Prioritization
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Customer Relationship Management
- Performance Tracking and Evaluation
- Computer Skills
- Scheduling and Coordinating
- Customer Service
- Goal Setting
- Task Delegation
- Hiring and Training
- MS Office
- Professional and Courteous
- Cost Control
- Onboarding and Orientation
- Shift Scheduling
- Loss Prevention
Timeline
Sr Manager
Cato Corporation
02.2014 - 06.2024
Medical Collections Specialist
George Wakefield, Jr. PC
09.2008 - 06.2010
Billing Specialist
Dr. Leo Gamble DDS
11.2002 - 02.2008
Advanced Diploma - Collegiate Level Academics
University of Central Florida
Advanced Diploma -
Deland Sr. High