Amy Wright
Marshall,MI
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
11
11
years of professional experience
Work History
Patient Experience Coordinator
ATHLETICO PHYSICAL THERAPY
Battle Creek, MI
04.2022 - Current
- Greeting customers, in person and on the phone
- Obtaining insurance authorizations
- Collecting copays
- Making sure demographic and insurance information is correct
- Scheduling appointments.
Community Manager
MY PLACE COMMUNITIES
Marshall, MI
01.2017 - 07.2024
- Manage a mobile home community
- Enforce rules
- Show homes to rent or sell (commission based)
- Collect money
- Enforce evictions
- Maintain excellent communication with tenants
- Deal with complaints.
Director of Administration and Health and Safety
A FOREVER RECOVERY
Battle Creek, MI
10.2013 - 04.2020
- Started as Kitchen Staff and within nine months worked up to an Administration position
- Be capable of filling in for the Executive Director when she is not available including handling emergencies and being in charge
- Conduct daily meetings
- Hiring qualified candidates
- Administer new hire training including HIPAA, Confidentiality and OSHA
- Assist new hires with paperwork, set up their files, make employee badges, and insurance enrollment
- Handle terminations and disciplinary actions with employees
- Greet new patients and their families, provide a tour of the facility, answer any questions about the program, assist them with enrollment paperwork and set up their files
- Assure requirements for our CARF accreditation are being met and implement remedies if they are not
- Create and regularly update Excel spreadsheets with time sensitive information
- Monitor statistics and do a quarterly analysis
- This is a CARF requirement
- Enforce and retain knowledge of OSHA standards, conduct natural disaster drills, and OSHA reporting
- Develop and maintain an excellent working with relationship with our Intake Coordinators and any vendors
- Maintain the highest level of professionalism and confidentiality as I am privy to sensitive patient and staff information
- Direct Supervisor for Reception and Client Services, but second in charge of entire facility
- Knowledge and use of Microsoft Office, Excel and Quick Books.
Education
High School Diploma -
Marshall High School
Marshall, MI06-1987
Skills
- Statistics
- Insurance Verification
- HIPAA
- Medical Scheduling
- Medical Office Experience
- EMR Systems
- Human Resources
- Office Management
- Payroll
- Accounts Receivable
- Typing
- Documenting and Recording Information
- Communicating to Patients and Families
- Administrative and Office Support
- Patient Confidentiality and Data Security
Timeline
Patient Experience Coordinator
ATHLETICO PHYSICAL THERAPY
04.2022 - Current
Community Manager
MY PLACE COMMUNITIES
01.2017 - 07.2024
Director of Administration and Health and Safety
A FOREVER RECOVERY
10.2013 - 04.2020
High School Diploma -
Marshall High School