Amy Wright
Summary
Dynamic Patient Account Representative with extensive experience at Atrium Healthcare, excelling in insurance claims follow-up and customer service. Proficient in Epic and skilled in payment processing, I effectively communicate with insurance companies to ensure timely claim resolution. A dedicated team player, I also train colleagues to enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
Patient Account Representative
Atrium Healthcare
11.2010 - Current
•Currently work as a Patient Account Representative on the UHC follow-up team.
•Conducting follow-up on insurance claims for United Healthcare and BCBS payers in Epic. Experience in most Commercial plans as well.
•Contacting Insurance companies to get claims paid in a timely manner.
•Working correspondence and denials.
• Handling customer service tasks related to insurance claims.
•Performing eligibility and registration skills to insure claims are billed correctly to Insurance companies.
•Experience in EOB’s UB’s and 1500 claims
Patient Account Representative Credit Processing
Stanly Hospital
11.2010 - Current
Handled all refund requests and account credit adjustments in Epic. Managed follow-up with commercial payers as a Patient Account representative.
Registration and Precertification
Northeast Cabarrus Medical Center
09.2003 - 09.2010
Managed patient registration and documentation in emergency settings Performed bedside registration including scanning insurance information and Hippa forms. Also managed in pre-certification.
Education
Northwest Cabarrus High School
Carteret Community College
Morehead City, NCSkills
- Knowledgeable in Epic and Onbase
- Insurance billing and Registration
- Verify Eligibility and Claim Status
- Understands EOB’s, UB’s and 1500’s
- Follow-up skills with multiple access to Insurance websites
- Payment processing and Credit processing
- Insurance company communication
- Training and teaching team mates
Timeline
Patient Account Representative
Atrium Healthcare
11.2010 - Current
Patient Account Representative Credit Processing
Stanly Hospital
11.2010 - Current
Registration and Precertification
Northeast Cabarrus Medical Center
09.2003 - 09.2010
Northwest Cabarrus High School
Carteret Community College