Amy Wright
Tigard,OR
Summary
Experienced RCM Follow-Up Specialist delivering exceptional customer service and precise issue resolution. Skilled in analyzing claims denials and implementing strategies for improved patient engagement. Committed to leveraging expertise to enhance revenue cycle processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RCM Follow-Up Specialist
ZoomCare
Portland, OR
12.2020 - 02.2026
- Coordinated follow-up communications to enhance patient engagement and satisfaction.
- Handled escalated cases professionally, demonstrating empathy towards customers while working diligently towards an agreeable resolution.
- Called insurances to follow-up on claim denials
- Recognized and reported trends in claims denials
- Worked on special projects
- Verified insurance eligibility.
Medical Biller
Columbia Pain and Spine Institute
Gresham, OR
04.2018 - 05.2019
- Processed medical, Work Comp and MVA claims with attention to detail, ensuring accurate billing and reimbursement.
- Coordinated with healthcare providers to resolve discrepancies in patient accounts and billing.
- Analyzed EOBs and denials to implement corrective measures for improved revenue cycle management.
- Verified insurance eligibility
- Counseled patient on there balances
Medical Billing Specialist
Providence Health & Services
Portland, OR
11.2011 - 03.2018
- Processed medical claims efficiently using advanced billing software to ensure timely reimbursements.
- Reviewed and verified patient insurance information for accuracy before submission to minimize denials.
- Analyzed trends in claims denials, providing strategic insights that informed improvements in the billing process.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
Education
Medical Billing And Coding
Concorde Career Institute
PortlandSkills
- Customer service
- Organization skills
- Problem-solving
- Attention to detail
- Multitasking
- Updating customer accounts
- Reliability
- Clear communication
- Self motivation
- Experience with Epic and Athena
Certification
Certified Professional Coder
Timeline
RCM Follow-Up Specialist
ZoomCare
12.2020 - 02.2026
Medical Biller
Columbia Pain and Spine Institute
04.2018 - 05.2019
Medical Billing Specialist
Providence Health & Services
11.2011 - 03.2018
Medical Billing And Coding
Concorde Career Institute