Amy Wyman
Mount Vernon,WA
Summary
Dynamic professional with a strong focus on customer service and effective problem-solving. Experience in implementing process improvements that enhance team performance and drive customer satisfaction. Seeking to leverage decision-making skills to support organizational success.
Overview
17
17
years of professional experience
Work History
Shift Leader
Starbucks
Burlington, WA
07.2022 - Current
- Supervised daily operations and ensured compliance with company standards.
- Managed inventory levels and coordinated product ordering to minimize waste.
- Raised customer satisfaction by 10% in multiple locations
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Maintained cleanliness and organization of the store environment to enhance customer experience.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Owner/Operator
Amy's Herbal Apothecary
Sedro-Woolley, WA
03.2018 - 03.2023
- Developed and implemented inventory management systems to optimize product availability.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Executed marketing strategies to increase brand visibility within the community.
- Managed financial records, including budgeting and expense tracking for sustainable growth.
- Led workshops on herbal medicine, educating clients on product benefits and usage.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented sustainable practices, reducing environmental impact.
In Home Care
Self-employed
Mount Vernon, WA
03.2009 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
No Degree - Transfer Degree
Skagit Valley College
Mount Vernon, WASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Creative problem solving
- Customer service management
- Team supervision
- POS system operation
- Inventory counts
- Complaint resolution
- Sales and upselling
- Issue resolution
- Decision-making capacity
Timeline
Shift Leader
Starbucks
07.2022 - Current
Owner/Operator
Amy's Herbal Apothecary
03.2018 - 03.2023
In Home Care
Self-employed
03.2009 - 08.2016
No Degree - Transfer Degree
Skagit Valley College