Amy Yacub
Lubbock,TX
Summary
Polite and attentive Patient/ Customer Service Specialist offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Production Assembler
TBC Enterprises
Lubbock, TX
02.2023 - Current
- Manage online data entry tasks, including inputting, updating, and verifying data
- Maintain accurate records of production outputs and data entry activities, ensuring data integrity and confidentiality.
- Collaborate with production teams to address issues, optimize processes, and meet production goals.
- Maintained a clean work area, including machinery and surrounding areas.
- Adhered strictly to company policies and procedures related to quality assurance standards.
- Performed quality checks throughout the production process to ensure all parts met specifications.
Certified Medication Aide
Lone Star Psychiatric Services
Lubbock, TX
06.2019 - 01.2023
- Reviewed documents for accuracy and completeness prior to submission.
- Coordinated with other departments regarding back office operations.
- Prepare detailed reports on document review findings, highlighting and resolving discrepancies, and recommending corrective actions.
- Assisted in Patient Care Calls under supervision of nurse
- Managed medical records using an electronic health record system.
- Answered incoming calls, and assisted with inquiries.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Certified Medication Aide
Carillon House
Lubbock, TX
06.2016 - 08.2018
- Administer medications to patients as prescribed by physicians, including oral, topical.
- Assist patients with daily activities, including personal hygiene, mobility, and meal assistance.
- Maintain accurate records of medication administration, patient health updates, and changes in conditions.
- Collaborate with healthcare team members to address patient needs, report issues, and ensure effective care plans
Education
Associate of Arts -
South Plains College
05.2018
Skills
- Data Entry
- Clerical Support
- Customer Service
- Medical Software Applications
- Attention to Detail
- HIPAA Compliance
- Multitasking and Organization
- Phone and Email Etiquette
- Knowledge of Medical Terminology
- Electronic Charting
- Accuracy and Precision
- Quality Assurance
- Adaptive Learning
- Time Management
- Fast-Paced Environment
Timeline
Production Assembler
TBC Enterprises
02.2023 - Current
Certified Medication Aide
Lone Star Psychiatric Services
06.2019 - 01.2023
Certified Medication Aide
Carillon House
06.2016 - 08.2018
Associate of Arts -
South Plains College
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