Hi, I’m
Amy Yard
Roseburg,OR
Summary
Management and Administration Professional with many years of experience leading teams in optimizing productivity, efficiency and customer service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Service-focused coach who has been recognized for award winning dedication to giving every customer positive experiences that promote loyalty and repeat business. Leader with sound judgment, good planning abilities and interpersonal communication strengths that build great teams.
Overview
16
years of professional experience
Work History
Cascade Wireless - US Cellular Agent
Store Manager - Southern Oregon
06.2022 - Current
Job overview
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Supported site leaders to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached site leaders and sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Drove continued growth across business areas by partnering with site leaders on revised approaches to customer service, sales and operational leadership.
Roseburg Public Schools
Inst Aide-SPED K-3 Instructor & Paperwork Manager
07.2021 - 06.2022
Job overview
- Assisted struggling students to maintain progress levels by implementing individualized lesson plans focused on areas for improvement.
- Incorporated home activities to supplement classroom lessons.
- Integrated Zoom and Google into the classroom during the pandemic.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into the classroom.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Fostered team collaboration between students through group projects.
- Initiated, documented, and communicated with parents and teachers the IEP process for each SPED student in the school.
Keller Williams - The Mary Gilbert Group/McKillop
Director of Lead Generation - Listing Manager
08.2018 - 03.2020
Job overview
- Laid off due to Coronavirus and economic implications.
- I was hired for position of Director of Lead Generation but I was moved to Listing Manager due to their urgent need and my previous experience.
- Increased operational efficiency by developing improved systems for collecting data from agents, systems data input and filing for records and reports.
- Produced regular appointment, listing and open house opportunity reports to evaluate performance, adjust strategies and maintain agile, sustainable operations as well as capitalize on sales opportunities.
- Supervised all parts of seller transactions from first contact to execution of purchase agreements, including arranging showings and open houses, allowing real estate agents to sell more homes.
- Gather all listing information including property photos, pre-listing materials, comparative market analysis with online property profiles, and MLS research as well as acquisition and submission of all required documentation for compliance.
T3 Construction
Office/Operations Manager
02.2012 - 03.2014
Job overview
- Supervised administrative side of all company projects from bidding to closing files including tower climbing, certifications, cellular tower equipment, heavy equipment, supplies, permits, expenses and traveling
- Adhered to and optimized inventory and ordering procedures to ensure all projects were appropriately stocked
- Developed internal requirements which complied with government standards to minimize regulatory risks and liability across departments
- Handled new-hire orientation and recruiting tasks for best-in-class talent identification
- Researched, organized data, applied for and was awarded government approval to receive contracts
Verizon Wireless
District Manager-Oregon
01.2010 - 01.2012
Job overview
- Achieved highest Customer Service Award twice in Roseburg store for consistently delivering Ideal Customer Experiences
- Exceeded retail market share goals by developing and executing dealer event-oriented marketing promotions
- Assessed each location's individual and team performances, analyzing coaching and observation data to determine best methods to improve sales results
- Monitored each stores scheduling to ensure payroll budget was met
Optimized in-store merchandising, brand presentation and inventory availability - Strengthened monthly and yearly inventory processes to balance supply needs with budget and space limitations
- Led targeted training and coaching programs to educate staff on product benefits, service capabilities and determining customer's needs
- Built positive and productive relationships with store and field leadership.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Cultivated culture of open communication, collaboration and shared accountability for business success.
US Cellular
Sales Manager
04.2007 - 12.2010
Job overview
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Observed, coached and trained employees on methods for handling various aspects of sales, complicated issues and difficult customers.
- Consistently exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Consistently earned top scores and remarks for customer service.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Mentored 15-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted ongoing staff development to help employees achieve growth within job roles.
Education
Umpqua Community CollegeRoseburg, OR
Associate of Arts from Education
University Overview
- Played on NWAC Championship Women's Basketball Team
- Assistant coach NWAC finals Women's Basketball Team
- Member of ASUCC Student Leadership
Douglas High SchoolWinston, OR
High School Diploma
Skills
- Store management
- Store improvement skills
- Store and brand promotion
- Managerial experience
- Effective managerial techniques
- Public speaking
- Interpersonal Communication
- Organization and Time Management
- Teamwork and Collaboration
- Critical Thinking
- Strategy development
- Public Relations
- Supervising staff
- Building media relations
- Problem-solving skills
- Strategic planning
- Written and verbal communication
Certifications and Trainings
Situational Leadership I & II by Ken Blanchard Companies
Valuing Working Styles by Wilson Learning Worldwide
Exploring Inclusion by Novations/J. Howard & Associates
Behavioral Interviewing by Behavioral Technology
Performance-Based Interviewing by Wilson Learning
Timeline
Store Manager - Southern Oregon
Cascade Wireless - US Cellular Agent
06.2022 - Current
Inst Aide-SPED K-3 Instructor & Paperwork Manager
Roseburg Public Schools
07.2021 - 06.2022
Director of Lead Generation - Listing Manager
Keller Williams - The Mary Gilbert Group/McKillop
08.2018 - 03.2020
Office/Operations Manager
T3 Construction
02.2012 - 03.2014
District Manager-Oregon
Verizon Wireless
01.2010 - 01.2012
Sales Manager
US Cellular
04.2007 - 12.2010
Umpqua Community College
Associate of Arts from Education
Douglas High School
High School Diploma
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