Amy Ybarra
Aurora,CO
Summary
Professional and experienced in shelter management, prepared to lead and support teams in providing essential services. Strong focus on team collaboration to achieve results and adapt to changing needs. Skilled in crisis intervention, resource allocation, and staff training. Dependable and resourceful, known for effective communication and problem-solving abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Overnight Shelter Supervisor
Catholic Charities
04.2022 - Current
- Training and development
- Assist with participants needs
- Serve breakfast and coffee in the morning
- Send shift reports
- Computer skills (HMIS, ETO, Microsoft 360, Excel ect..)
- Keeping participants safe while staying in the shelter
- Decision making under pressure
- Security surveillance monitor
- Light clean-up
- Scheduling
- Payology
- Managing workflow
- Safety and compliance
- Communication
Housekeeper/Caregiver
MorningStar Senior Living
08.2019 - 04.2022
- Cleaning/sanitizing all areas
- Working with Alzheimer's and dementia residents
- Helping keeping their homes clean and safe
- Organizing property/belongings
- Keeping common areas clean
- Help residents with any issues
- Caring for them
- Understanding the importance of caregiving
- Learning about alzheimer's disease and dementia
Maid/Housekeeping Cleaner
Week to week rentals
01.2019 - 08.2019
- Clean house top to bottom
- Dust
- Vacuum
- Do laundry
- Iron
- Feed animals
- Clean cages/fish tanks
- Wipe electronics
- Clean movie theater
- Clean pool area
- Wash all windows
- Organize clutter
- Make beds
- Take out trash
- Deep clean All areas of house
- Polish wood furniture (etc....)
- Clean guest house
- Clean carpet stains
- Deep clean all ten bathrooms
- Clean out expired food
Housekeeping Supervisor
Hampton by Hilton
05.2018 - 01.2019
- Cleaning rooms
- Inspecting rooms
- Linen count
- Making sure housekeepers are doing what is need
- Checking check outs (departures)
- Assigning boards to housekeepers
- Assigning tasks
- Checking hotels cleanliness
Housekeeping Supervisor
Marriott residents inn dtc
09.2017 - 05.2018
- Out door hotel, walked to every building
- Inspect each room, occupied, check outs and empty ready
- 128 rooms, 16 buildings and 8 rooms per building
- I worked with about 6 housekeepers
- Prepared boards, assigned boards
- Cleaned rooms (if needed)
- Renovation to each building and each room
- Set up furniture, electronics kitchen
Housekeeping Supervisor
Marriott(Sage)
12.2016 - 06.2017
- Inspecting rooms
- Checking on the housekeepers
- Helped with cleanliness of hotel
- Lite housekeeping
- Departures(check outs)
- Assigning boards
- Inventory check at the end of closing shift.
- Had 605 rooms, worked with about 26 housekeepers per day
- 4 housemen per day as well.
- Went through renovation
Gallery Host
Hyatt
09.2015 - 12.2016
- Front desk/guest services as well as bartender, kitchen/making food, restocking and clean up, Some housekeeping after hours, Answering phone calls, helping guest with anything they may need. Inventory, Starbucks, breakfast set up as well as clean up, Prep food for group meetings, credit card authorizations and filing in the right order, cashier, handling large amount of cash. All in one shift.
Assistant Manager/Cashier/Customer Service
Continental Cleaners
06.2011 - 09.2015
- Cashier/customer service as well as assembling clothes. Training new workers. Answering phone calls. Organizing orders in the right place. Cleaning shop, closing down shop and dropping cash at the end of the night shift.
Caregiver
Sherry
02.2010 - 08.2010
- Watched her through the night, making sure that she didn't get out of bed/get hurt. Helped change her, made her feel very comfortable with anything else she may need
Cashier/Tagging
Cleaners
08.2006 - 04.2008
- Taking in customer cloths, tagging cloths, greeting customers
Host
Ruby Tuesdays
01.2004 - 01.2005
- Greeting customers, seating customers, answering any questions
Education
High school or equivalent -
Penn Foster High School
Scranton, PAPrivate Investigation - undefined
AshWorth Career college
Norcross, GA01.2020
Skills
- Caregiving
- Heavy lifting
- Conflict management
- Team leadership
- Dementia Care
- Cleaning (4 year)
- Phone skills (2 year)
- Housekeeping Supervisor (2 year)
- Typing
- Proofreading
- Microsoft Excel
- Food preparation
- Working with people with developmental disabilities
- Laundry
- Computer skills
- Organizational skills
- Front desk
- Senior Care
- Experience with individuals with mental health conditions
- Writing skills
- Communication skills
- Customer Service (6 years)
- Training
- Windows 365
- Microsoft Office
- Report writing
- Host/Hostess
- Microsoft Outlook
- Housekeeping (2 year)
- Alzheimer's Care
- Community engagement
- Guest services
- Supervising experience
- Cash handling
- Social listening
- Hospitality
- Shelter operations
- Compassionate communication
Accomplishments
- Achieved employee of the by completing HMIS for all shelters with accuracy and efficiency.
- Achieved Humanitarian award through effectively evacuating participants and staff during a violent breach of the shelter.
Certification
- Driver's License
- First Aid Certification October 2023 to October 2025
- CPR Certification October 2023 to October 2025
Languages
English
Additional Information
- Skills Trusted key holder
- Exceptional communication skills
- Quick learner
- Strong client relations
- Mediation Capability
- Creative problem solver
- Exceptional in cash management
- Experienced supervisor
- Excellent customer service
- Computer skills
- Fast typing skills
- Basic Bartender skills
- Food and beverage skills
- Breakfast cook (when needed)
Timeline
Overnight Shelter Supervisor
Catholic Charities
04.2022 - Current
Housekeeper/Caregiver
MorningStar Senior Living
08.2019 - 04.2022
Maid/Housekeeping Cleaner
Week to week rentals
01.2019 - 08.2019
Housekeeping Supervisor
Hampton by Hilton
05.2018 - 01.2019
Housekeeping Supervisor
Marriott residents inn dtc
09.2017 - 05.2018
Housekeeping Supervisor
Marriott(Sage)
12.2016 - 06.2017
Gallery Host
Hyatt
09.2015 - 12.2016
Assistant Manager/Cashier/Customer Service
Continental Cleaners
06.2011 - 09.2015
Caregiver
Sherry
02.2010 - 08.2010
Cashier/Tagging
Cleaners
08.2006 - 04.2008
Host
Ruby Tuesdays
01.2004 - 01.2005
Private Investigation - undefined
AshWorth Career college
High school or equivalent -
Penn Foster High School
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