Amy Yeager
Atwater
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Custom Movers Services
03.2017 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed vendor and supplier payments on weekly basis.
- Utilized various software programs to process customer payments.
Teller
Cashland Financial Services
02.2012 - 03.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Calculated fees due, interest and change for customer transactions.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Springfield High School
Akron05-2003
Skills
- Billing cycle management
- Payment posting
- Statement processing
- Business operations support
- Client relationship management
- Invoicing proficiency
- Conflict resolution
- Billing dispute resolution
- Invoice processing
- Decision-making
- Problem-solving
- Data entry proficiency
- Multitasking and organization
- Attention to detail
- Customer service
- Relationship building
- Audit procedures
Timeline
Billing Specialist
Custom Movers Services
03.2017 - Current
Teller
Cashland Financial Services
02.2012 - 03.2017
High School Diploma -
Springfield High School
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