Amy Young
Sidney,OH
Summary
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Piqua, OH
01.2026 - Current
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Recognized as a top-performing team member, contributing to positive workplace culture.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
CNA
Happy At Home Care
Sidney, OH
03.2025 - 01.2026
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
CNA
Garbry Ridge Assisted Living
Piqua, OH
01.2025 - 03.2025
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Assisted with personal hygiene, mobility support, and daily living tasks for multiple residents.
- Maintained accurate patient records, documenting changes in health status and care provided.
- Trained new staff on best practices in resident care and safety protocols, promoting teamwork.
- Developed strong relationships with residents, fostering a supportive and nurturing environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Program Director
Eagles’ Wings Stable, Inc.
Piqua, OH
03.2024 - 01.2025
- Conduct grant writing and secure funding for programs.
- Manage scheduling, payment processing, and volunteer coordination.
- Match students with appropriate horses and volunteers for equine-assisted therapy.
- Ensure compliance with HIPAA to maintain updated medical records for students.
- Develop and maintain budgets; present updates to the board of directors.
- Foster communication with volunteers, students, and families.
- Developed and implemented strategic programs to enhance participant engagement and program effectiveness.
- Oversaw daily operations, ensuring compliance with safety regulations and organizational standards.
- Established evaluation frameworks to assess program effectiveness and drive continuous improvement initiatives.
- Cultivated partnerships with local organizations to expand outreach and support services provided by the stable.
- Recruited and trained staff and volunteers to upgrade collective team skills.
Aquatics Director
Sidney Shelby County YMCA
02.2023 - 03.2024
- Certified and trained lifeguards to meet insurance standards.
- Managed staff scheduling and ensured the safe operation of pool facilities.
- Maintained chemical balances and equipment for the aquatic center.
- Developed budgets and built program attendance through strategic initiatives.
Community Club Consultant
Capabilities
04.2021 - 02.2023
- Provided support and advocacy for individuals with disabilities.
- Collaborated with families, staff, co-workers, and county boards to develop solutions.
- Utilized coaching and problem-solving skills to advise and empower clients.
Enrollment Specialist
Family Resource Center
11.2020 - 04.2021
- Assisted clients with enrollment and verified demographic and insurance information.
- Ensured accuracy using platforms such as MITS, E-tactics, Caresource, and Availity.
- Guided clients toward financial assistance programs best suited to their needs.
Job Developer
Capabilities
03.2020 - 11.2020
- Supported individuals with disabilities in developing job-seeking skills.
- Created resumes, coached interview techniques, and strengthened communication skills.
Patient Access Specialist
Kettering Health Network
01.2019 - 03.2020
- Registered patients for tests and ensured accurate data entry in EPIC systems.
- Verified patient insurance and demographic information; scheduled appointments.
- Communicated with physicians and provided guidance to patients on processes.
Patient Access Specialist
Premier Health – Upper Valley Medical Center
10.2016 - 01.2019
- Performed patient registration, insurance verification, and scheduling.
- Managed lab and x-ray orders and ensured accurate coding in EPIC.
- Delivered excellent customer service and maintained professional communication.
STNA (State-Tested Nursing Assistant)
Dorothy Love Retirement Community
02.2016 - 10.2016
- Assisted residents with daily living tasks and maintained a supportive environment.
Home Health Care Aide
MPA Services
08.2014 - 02.2016
- Provided compassionate care and support for clients in a home setting.
Teacher’s Aide
Sidney City Schools
01.2014 - 01.2016
- Supported classroom instruction and provided individual attention to students.
Wrangler
Yellowstone National Park – Xanterra
05.2015 - 09.2015
- Guided guests on horseback tours while ensuring their safety and enjoyment.
Camp Counselor
YMCA Camp Wilson
06.2013 - 08.2014
- Designed and led engaging activities for campers of diverse age groups.
Lifeguard Instructor & Swim Coach
Sidney Shelby County YMCA
01.2010 - 01.2014
- Trained lifeguards and coached swim teams, fostering a culture of safety and excellence.
Education
Licensed Practical Nurse - Nursing
Upper Valley Career Center
Piqua, OH06-2026
Edison Community College
Piqua, OHHigh School Diploma -
Sidney High School
Sidney, Ohio05-2012
Environmental Occupations
Upper Valley Career Center
Piqua, OH05-2012
Skills
- Advanced computer proficiency (EPIC, MITS, etc)
- Excellent organizational and problem-solving abilities
- Strong interpersonal communication skills
- Team leadership and volunteer coordination
- Passionate, driven, and detail-oriented professional
- Compassion and empathy
- End-of-life care
- Compassionate communication
- Emotional support
- Critical thinking
- Active listening
- Patient advocacy
Certification
American Red Cross Instructor | 2019 – 2022, 2023 – 2025
American Heart Association- BLS CPR/AED- 6/2027
Timeline
Server
Olive Garden
01.2026 - Current
CNA
Happy At Home Care
03.2025 - 01.2026
CNA
Garbry Ridge Assisted Living
01.2025 - 03.2025
Program Director
Eagles’ Wings Stable, Inc.
03.2024 - 01.2025
Aquatics Director
Sidney Shelby County YMCA
02.2023 - 03.2024
Community Club Consultant
Capabilities
04.2021 - 02.2023
Enrollment Specialist
Family Resource Center
11.2020 - 04.2021
Job Developer
Capabilities
03.2020 - 11.2020
Patient Access Specialist
Kettering Health Network
01.2019 - 03.2020
Patient Access Specialist
Premier Health – Upper Valley Medical Center
10.2016 - 01.2019
STNA (State-Tested Nursing Assistant)
Dorothy Love Retirement Community
02.2016 - 10.2016
Wrangler
Yellowstone National Park – Xanterra
05.2015 - 09.2015
Home Health Care Aide
MPA Services
08.2014 - 02.2016
Teacher’s Aide
Sidney City Schools
01.2014 - 01.2016
Camp Counselor
YMCA Camp Wilson
06.2013 - 08.2014
Lifeguard Instructor & Swim Coach
Sidney Shelby County YMCA
01.2010 - 01.2014
Licensed Practical Nurse - Nursing
Upper Valley Career Center
Edison Community College
High School Diploma -
Sidney High School
Environmental Occupations
Upper Valley Career Center