Amy Yount
Monongahela,PA
Summary
Seasoned Nursing Assistant/Patient Care Technician from UPMC Mckeesport Hospital, adept in specimen collection and providing emotional support. Leveraged medical terminology knowledge and patient relationship-building skills to enhance patient care quality. Achieved a significant improvement in patient satisfaction and efficiency in supply restocking, demonstrating a strong commitment to healthcare excellence and teamwork.
Overview
33
33
years of professional experience
Work History
Operating Room Aide
Allegheny General Hospital
Pittsburgh, PA
05.2024 - Current
- Assisted operating room staff with patient preparation for surgery, including transporting patients to and from the operating room.
- Maintained sterile environment in the operating room by following standard precautions.
- Gathered and prepared equipment prior to surgical procedures.
- Monitored expiration dates of supplies and restocked as needed.
- Transported specimens to laboratory for testing after completion of surgery.
- Cleaned and sterilized equipment before and after use according to established protocols.
- Performed general housekeeping duties within the OR such as stocking shelves with medical supplies or disposing of waste materials.
- Processed soiled linen appropriately according to hospital standards.
Nursing Assistant/Patient Care Technician
UPMC Mckeesport Hospital
McKeesport, PA
08.2022 - 03.2024
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Implemented fall prevention techniques as specified in plan of care.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported environmental risks or equipment malfunctions to supervisor.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Ensured that all medical equipment was properly maintained and sterilized.
- Explained treatment procedures to patients and their families.
Unit Secretary
UPMC Montefiore/ Mckeesport
McKeesport, PA
08.2022 - 03.2024
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Prepared documents for signature by physicians or other authorized personnel.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Organized laboratory specimens for pick-up by courier service.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Compiled reports on daily activities for review by supervisor.
- Managed the front desk area ensuring neatness at all times.
- Distributed incoming mail throughout the hospital in a timely manner.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Compiled physical and digital documents, charts, and reports.
- Communicated with management to facilitate efficient unit operation.
- Facilitated timely execution of lab tests and medication refills.
Florist Manager
Floral king
McKees Rocks, PA
01.1992 - 12.2021
- Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Developed promotional strategies to increase sales and gain customer loyalty.
- Monitored inventory levels to ensure availability of products for customers.
- Created floral arrangements for special occasions such as weddings and funerals.
- Provided advice and assistance to customers regarding selection of flowers and plants.
- Trained new employees on proper handling techniques for fresh cut flowers.
- Maintained records of purchases, sales, refunds, discounts, and other transactions.
- Ensured that all safety standards were met in accordance with company policies.
- Responded quickly to customer inquiries or complaints in a professional manner.
- Managed payroll information for employees in the store.
- Cultivated relationships with vendors to secure competitive prices on supplies and materials needed for business operations.
- Analyzed financial data to develop strategies for improving profitability of the store.
- Implemented promotions and discounts to attract more customers.
- Adhered to quality control standards when selecting flowers for displays.
- Reviewed reports on sales performance and adjusted operational procedures accordingly.
- Assisted in organizing special events related to the florist business.
- Coordinated deliveries with drivers ensuring timely arrival at customer sites.
- Inspected flower displays regularly to maintain an attractive appearance.
- Researched new trends in the floral industry and implemented changes as necessary.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Trained and developed associates to handle customers' needs and manage daily workloads.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Maintained salability and health of floral products by establishing clear care procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Brashear
Pittsburgh, PA06-1987
Skills
- Specimen Collection
- Electronic Charting
- Personal hygiene support
- Infection Control
- Medical terminology knowledge
- Light Housekeeping
- Vital Sign Monitoring
- Call light response
- Patient Assessments
- Monitoring fluids
- Linen management
- Patient Relations
- Medication Administration
- Supply Restocking
- Quality Assurance
- Patient Feeding
- Mobility Assistance
- Medical record tracking
- Companionship and emotional support
- Patient relationship building
- Case Management
Timeline
Operating Room Aide
Allegheny General Hospital
05.2024 - Current
Nursing Assistant/Patient Care Technician
UPMC Mckeesport Hospital
08.2022 - 03.2024
Unit Secretary
UPMC Montefiore/ Mckeesport
08.2022 - 03.2024
Florist Manager
Floral king
01.1992 - 12.2021
High School Diploma -
Brashear
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