Amy Yu
Quincy,MA
Summary
Accomplished Premier Account Manager with five years of experience facilitating and sustaining customer relationships. Ace at devising targeted approaches to meet needs of each client and attending to requests. Expert at providing clients with relevant information and options to resolve issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Premier Account Manager
Granite Telecommunications
07.2018 - Current
- Provide support to Corporate Clients including technical and non-technical inquires
- Follow up with internal departments to confirm issues have been resolved in timely manner.
- Controls flow and assignment of all inbound customer support emails to appropriate agents and teams and ensured proper follow up
- Processed paperwork to begin, end, and amend services including POTS (telephone lines), Broadband connections, VOIP and similar connections
- Worked with vendors and customers alike to ensure proper service
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Closed complex sales with transaction value of up to $3500 in increased revenue.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts
- Set meetings and managed obligations to achieve established goals and commitments
- Worked with channel and alliance partners on joint marketing and sales opportunities
- Set meetings and managed obligations to achieve established goals and commitments.
- Built senior executive relationships at target accounts and aligned solutions to business needs
Key Holder
Abercrombie & Fitch
11.2016 - 04.2018
- Receives and processes shipment, merchandise organization and sales floor replenishment
- Executes necessary operational functions when manager is not present or needs time off
- Maintain sales floor as needed to ensure customer experience meets company standards including minimizing lines and ensuring appropriate associate cover of sales floor
- Interact with and assist customers to ensure outstanding experience
- Complete appropriate of sections of daily schedule, which includes performing all register functions and cash-related procedures, completing tasks and communicating necessary sign offs.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Stock/ Brand Representative
Abercrombie & Fitch
07.2013 - 11.2016
- Responsible for maintaining stockroom and merchandise flow standards
- Responsible for processing shipment, merchandise prep, detail and placement
- Projects and protects image of brand by providing customer service and maintaining presentation standards.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Rang up customers by processing cash and credit payments to complete sales transactions.
Cashier
Magic Island Restaurant
05.2011 - 06.2013
- Primary customer service representative, helping customers on phone and in person
- Worked with team to timely assist customers- taking orders, communicating with kitchen staff, packing food items, and processed transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Volunteer
Asian Culture Club
05.2011 - 05.2013
- Promoted club events to larger student body through one-on-one conversations, social media, and print materials
- Assisted with sale of tickets for club events
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Created educational materials to convey important information to service recipients
- Built partnerships with related organizations to develop support and gain greater attention for important issues
Education
Bachelor of Science - Business Management
Fisher College
Boston, MA05.2018
Skills
- Computer Skills: Windows and Mac: Adobe Photoshop, Adobe Lightroom, Microsoft Office (Word, PowerPoint, Excel, iPhoto)
- Salesforce management
- Partnership development
- Issue resolution
- Customer relationship management
- Sales contracts and agreements
- Solution selling
- New Business Development
- Account management
- Coaching and mentoring
- Analytical problem solver
- Sales processes
Languages
Chinese (Cantonese)
Limited Working
Timeline
Premier Account Manager
Granite Telecommunications
07.2018 - Current
Key Holder
Abercrombie & Fitch
11.2016 - 04.2018
Stock/ Brand Representative
Abercrombie & Fitch
07.2013 - 11.2016
Cashier
Magic Island Restaurant
05.2011 - 06.2013
Volunteer
Asian Culture Club
05.2011 - 05.2013
Bachelor of Science - Business Management
Fisher College