Amy Zacher

Responsible for protecting patients' privacy by supporting privacy and compliance company initiatives.

• Review, analyze and make any recommendations for implementation of privacy, compliance and data risk policies and procedures.
• Maintain the highest level of conformance.
• Review and investigated all reported privacy and security inquires, incidents and breaches. Reported to HHS.
• Followed all company policies and procedures to deliver quality work.
• Researched company policies and procedures and state laws to develop and conduct privacy and security training. throughout each department for the corporation.
• Review, edit, and maintain Business Associate Agreements and contracts.
• Privacy research protocol specialist.

Assist with all ongoing activities related to the development, implementation, and adherence to the Company's privacy and compliance programs including state and federal privacy regulations and the Company's internal privacy policies.

• Responsible for processing DSAR requests, account deletions and consumer requests according to the state laws.
• Processed all annual and month end DSAR metrics and stats.
• Edited SOPs and Privacy policies and procedures for current updates according to the state laws.
• Performed Desk Audits for the county.
• Research projects involving HHS.
• Processed incident requests and Subject support.
• Validated results and performed quality assurance to assess accuracy of data.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Queried databases for information needed for report processing.

Headed the HIPAA compliance process, HIPAA certified.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Collected, validated, and distributed information to employees.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Research and developed documents to improve the efficiency of the prescreen process.
• Researched for specific subjects to present to the board and exploration of solutions to potential risks.
• Provided structured continuous improvement, growth, and development ideas to increase productivity while maintaining integrity and upholding valued standards and ethics.
• Created specialty presentations to inform company department learning and enhance knowledge.
• Developed and deployment of training and an e-learning program for companywide compliance.
• Implemented company change initiative with the transformation and deployment of the Company employee handbook.

Performed administrative and office support functions in connection with the Classified Special Programs team

• Collaborated with back-office team members to facilitate seamless business execution.
• Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
• Held TS/SCI security clearance.
• Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
• Monitored incoming contracts and service agreements for correct pricing and information for classified programs.
• Developed and implemented secured area entrance control for the use of the classified top-secret teams.
• Maintained and organized the LOI database between L-3 Communications and the USAF.
• Edited classified proposals and maintained customer contracts.
• Researched and established procedures for MPRI's finance department.
• Collected 89% of past collection debt over $700K while maintaining a quality professional rapport with the customer.