Amy Zaidan
Teaneck,NJ
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
Bakery Clerk
ShopRite of Hackensack
Hackensack, New Jersey
12.2022 - Current
- Assisted customers in selecting baked goods and providing product information.
- Maintained cleanliness and organization of bakery displays and work areas.
- Operated baking equipment to prepare a variety of bread and pastries.
- Monitored inventory levels of ingredients and supplies for restocking needs.
- Collaborated with team members to ensure smooth bakery operations during peak hours.
- Packaged baked goods for customer purchases and ensured proper labeling.
- Implemented safety and sanitation practices in accordance with health regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Labeled bakery items by inputting data into digital weighing machine.
- Listened to guests to understand needs and help each person select optimal products and services.
- Placed outgoing calls to customers regarding orders as well as handling incoming calls pertaining to customer satisfaction and issues with orders
Receptionist
William Zaidan Painting Company
Park Ridge, New Jersey
03.2011 - 04.2013
- Assisted in preparing quotes and invoices for painting services offered.
- Answered incoming calls, took messages
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with customers.
- Updated and recorded customer or client information
- Maintained daily calendar, set appointments with clients for estimates
- Assisted with special projects assigned by management when required.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
Innovative Apartments INC.
Igor Portnov CEO
New York, New York
12.2007 - 08.2009
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to enhance service delivery standards.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Park Ridge High School
Park Ridge, NJSkills
- Excellent communication skills, empathetic understanding and logical reasoning to ensure the customer feels seen and situation is resolved effectively
- Time efficient and able to work in a fast paced environment
- Organized and dedicated
Timeline
Bakery Clerk
ShopRite of Hackensack
12.2022 - Current
Receptionist
William Zaidan Painting Company
03.2011 - 04.2013
Innovative Apartments INC.
Igor Portnov CEO
12.2007 - 08.2009
Park Ridge High School