Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Zaydel

West Bend

Summary

Dynamic Dental Assistant with extensive experience, skilled in dental radiography and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Successfully increased case acceptance rates by presenting comprehensive treatment options, ensuring optimal patient care and seamless billing processes.

Experienced with managing patient treatment plans and coordinating dental services to ensure optimal care. Utilizes excellent communication and organizational skills to streamline operations and enhance patient experiences. Strong understanding of dental insurance processes and patient financial arrangements, contributing to seamless and supportive clinical environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dental Assistant

Dr.Jennifer Stevens
11.2024 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Dental Treatment Coordinator

Nomad Dental Practices
02.2024 - 11.2024
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Reviewed X-rays to help patients determine best treatments.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Educated clients on insurance policies and procedures.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Temp Dental Assistant

Self Employed
12.2020 - 02.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.

Dental Assistant

Noelle Hano
03.2017 - 12.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.

Dental Assistant/Dental Receptionist

Dr. David Grisar
07.2015 - 03.2017
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Managed patient billing processes for timely, accurate payments.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
  • Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office bookkeeping with insurance billing and patient payments.

Patient Access Representative

Froedtert Health
09.2010 - 09.2014
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Enhanced data accuracy with meticulous verification of patient information and insurance details.
  • Verified patient insurance eligibility and entered patient information into system.
  • Engaged with patients to provide critical information.
  • Facilitated communication between patients and various departments and staff.
  • Resolved customer complaints using established follow-up procedures.

Education

Elementary Education

Cardinal Stritch University
Milwaukee, WI

Skills

  • Dental impressions
  • Dental radiography
  • HIPAA compliance
  • Office administration
  • Insurance verification
  • Payment processing
  • Billing procedures
  • Invoice processing
  • Multitasking Abilities
  • Attention to detail
  • Time management
  • Insurance authorizations

Certification

  • Certified Dental Assistant


Timeline

Dental Assistant

Dr.Jennifer Stevens
11.2024 - Current

Dental Treatment Coordinator

Nomad Dental Practices
02.2024 - 11.2024

Temp Dental Assistant

Self Employed
12.2020 - 02.2024

Dental Assistant

Noelle Hano
03.2017 - 12.2020

Dental Assistant/Dental Receptionist

Dr. David Grisar
07.2015 - 03.2017

Patient Access Representative

Froedtert Health
09.2010 - 09.2014

Elementary Education

Cardinal Stritch University

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