AMY ZGRZEPSKI
Philadelphia,PA
Summary
Experienced Orthodontic Technician with 9 years of assisting orthodontists in patient consultations and treatment planning, taking dental impressions and X-rays, preparing instruments, and performing procedures. Skilled in providing patient education, wire changes, and inventory control while utilizing clinical procedures, digital X-rays, and hand tools for optimal results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Willis Towers Watson
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Home Health Aid
A-team
05.2023 - Current
- Provided personal care, such as bathing and dressing, to clients
- Assisted with household tasks, including meal preparation and light housekeeping
- Monitored and recorded client health status, including vital signs and medication intake
- Implemented and followed care plans developed by healthcare professionals
- Provided companionship and emotional support to clients
Orthodontic Technician
Klatte Orthodontics
05.2010 - 02.2019
- Assisted orthodontists with patient consultations and treatment planning
- Took dental impressions and X-rays for diagnosis and treatment purposes
- Prepared and maintained orthodontic instruments and equipment
- Performed orthodontic procedures such as bracket placement and adjustment
- Provided patient education on proper oral hygiene and care instructions
Education
High School Ged -
Philadelphia, TN12.2024
Radiology License - Dental Hygiene
Delware Valley Dental School
Philadelphia05.2010
Skills
- Invisalign
- CPR
- Customer Service
- Dental Lab
- Clinical Procedures
- Digital X-Rays
- Hand Tools
- Wire Changes
- Review Cases
- Dental Procedures
- Inventory Control
- Patient Care
- Scheduling Appointments
- Vital Signs
- RUN Errands
Certification
Radiology Certification, 07/01/10
Timeline
Customer Service Representative
Willis Towers Watson
08.2024 - Current
Home Health Aid
A-team
05.2023 - Current
Orthodontic Technician
Klatte Orthodontics
05.2010 - 02.2019
High School Ged -
Radiology License - Dental Hygiene
Delware Valley Dental School
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