Amy Rychen
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Customer Account Specialist
C.H. Robinson
Phoenix, AZ
06.2022 - 06.2024
- Provided ongoing issue escalation and resolution through communication with the customer and internal departments in order to strengthen relationships and follow best practices
- Resolved customer inquiries in a timely manner through daily problem solving and collaboration with internal departments and external carrier partners
- Leveraged proprietary technology to manage purchase order fulfillment and proactively initiate corrective action and transportation strategies
- Partnered with internal departments to ensure account processes and Standard Operating Procedures (SOPs) were completed and adhered to daily
- Ensured quality execution and urgency for time sensitive issues such as product integrity and insufficient inventory to prevent financial loss
- Improved the development of SOPs by continuously advocating for personal and professional growth opportunities through coaching and achieving set goals
Desk Aide
University Academic Success Program, ASU
Glendale, AZ
08.2019 - 05.2022
- Investigated tracking data and corrected discrepancies and errors in order to achieve authentic and accurate information which could be used to increase student traffic in the tutoring centers
- Adapted to a new working environment and exhibited flexibility when given new tasks and procedures for remote working
- Troubleshot technology issues that students encountered by problem solving and guiding them through procedures with verbal narration that was clear and concise
- Entered time sensitive data effectively and accurately by checking high volumes of students into the data management system
Education
Bachelor of Arts - Global Logistics Management, Business Administration
W. P. Carey School of Business, Arizona State University
05.2022
Skills
- Microsoft Office (Excel, Access, Word, PowerPoint, Outlook, Publisher)
- Transportation Management System
- Navisphere
- Feed My Starving Children
- St Mary's Food Bank
Leadership Experience
Board Member, Business Planners at West, ASU
Glendale, AZ
- Facilitated and organized a variety of professional as well as socially focused events for business students every month at ASU's West campus
- Collaborated with team to develop ideas and promote inclusive events to increase student involvement across ASU's West campus
Timeline
Customer Account Specialist
C.H. Robinson
06.2022 - 06.2024
Desk Aide
University Academic Success Program, ASU
08.2019 - 05.2022
Bachelor of Arts - Global Logistics Management, Business Administration
W. P. Carey School of Business, Arizona State University