Amya Bailey
Greenwood,Indiana
Summary
Experienced in team management across diverse sectors including food service, child care, and automotive service. Proven ability to lead teams to achieve operational excellence and enhance customer satisfaction. Skilled in training staff and implementing efficient processes to drive productivity. Strong background in maintaining high standards of service and safety compliance.
Overview
4
4
years of professional experience
Work History
Cashier
Jersey Mike's Subs
Greenwood, Indiana
07.2025 - Current
- Operated cash register, ensuring accurate processing of payments by cash, check, credit card, gift card, or automatic debit.
- Managed cash register operations and handled cash transactions with integrity.
- Processed customer orders accurately and efficiently at a fast-paced sandwich shop.
- Collaborated with team members to deliver timely service during peak hours, enhancing customer experience.
- Maintained cleanliness and organization of work area throughout shift.
- Trained new team members on cash register operation and stock procedures, improving team efficiency and service quality.
- Supported team members by handling specific tasks that contributed to workflow.
- Prepared food items according to health and safety standards.
- Built and maintained productive relationships with employees.
RSS
Advanced Auto Parts
Franklin, IN
10.2024 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly to enhance overall service quality.
- Conducted training sessions for new employees on operational procedures and safety protocols.
- Collaborated with diverse coworkers to achieve objectives and address product and service-related issues.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Received recognition from management for outstanding customer service.
- Initiated training for future role in automotive retail to support operations at Franklin store until assigned store was ready.
- When the new store was ready, I assisted the first inventory in the store.
Front of House
Hangry Joe's
Franklin
09.2024 - 01.2025
- Managed front of house operations for team of 20, ensuring smooth service delivery and optimal guest experiences
- Implemented customer service protocols, enhancing guest satisfaction and increasing positive online reviews
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all guests
- Developed and implemented training programs for front of house staff, resulting in improved and efficient customer service skills
- Trained staff on POS systems, resulting in increased accuracy in order taking and payment processing
- Maintained cleanliness and organization in the dining area to create an inviting atmosphere for guests
- Oversaw inventory management for front of house supplies, maintaining adequate stock levels for seamless service
Teaching Internship
Horizons
Indianapolis
06.2022 - 08.2022
- Provided one-on-one support to students with special needs, helping them achieve academic goals
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Coordinated classroom activities, fostering a positive learning environment for student engagement
- Graded assignments and provided constructive feedback to students to enhance their understanding of the material
- Implemented behavior management strategies outlined by the lead teacher, promoting a positive classroom environment
- Worked with teaching assistants to create engaging educational materials, enriching student learning experiences
- Contributed ideas for creative projects and hands-on activities to enhance student engagement
- Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times
- Supported cross-departmental tasks and projects, enhancing understanding of organizational functions
Education
High School Diploma -
Central Nine Adult Education
Greenwood, IN07-2026
HSD - 1140 Dr MLK Jr St Indianapolis, Indiana 46202
Crispus Attucks High School
1140 Dr MLK Jr St Indianapolis, Indiana 4620208-2021
Skills
- POS Experience
- Cash Handling
- Customer Service
- Food Preparation
- Food Safety
- Inventory management
- Employee training
- Teaching
- Classroom Management
- Tutoring
- Behavioral support
- Autism Experience
- Developmental Disabilities
- Dependability and reliability
- Reliability and punctuality
- Professionalism and courtesy
- Multitasking and organization
- Negotiation
- Retail sales management
- Assistant management
- Store management
- Upselling
- Merchandising
- Automotive knowledge
- Packaging
- Fraud prevention awareness
- Reports and documents
- Dependability
- Empathy and patience
- Patience and empathy
- Kitchen Experience
- Serving Experience
- Math
- Fraud prevention awareness
Timeline
Cashier
Jersey Mike's Subs
07.2025 - Current
RSS
Advanced Auto Parts
10.2024 - 03.2025
Front of House
Hangry Joe's
09.2024 - 01.2025
Teaching Internship
Horizons
06.2022 - 08.2022
High School Diploma -
Central Nine Adult Education
HSD - 1140 Dr MLK Jr St Indianapolis, Indiana 46202
Crispus Attucks High School