Amya Brown
Maywood,Illinois
Summary
I am a hard-working student, and employee, who is eager to learn new information and succeed. I value a work environment in which I can grow and feel included. My work experience varies due to my desire to develop new skills and gain more knowledge. While I pride myself on being reliable and loyal, my positive attitude and eagerness to make a difference every day are what stand out most! I am a passionate job seeker with strong organizational skills, eager to secure an entry-level job in a human service position. I am ready to help the team achieve company goals!
Overview
6
6
years of professional experience
Work History
Food Delivery
Uber Eats
08.2022 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering hundreds of orders.
- Followed traffic laws during delivery for the safety of pedestrians and other vehicles.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing various needs and requests of account holders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Cashier and Customer Service
Target
06.2017 - Current
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain the appearance of the store.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting them in the computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Bachelor of Arts - Political Science
Northern Illinois University
1425 W Lincoln Hwy, DeKalb, IL 6011505.2023
Associate of Arts - Criminal Justice
Rock Valley College
3301 N. Mulford Rd, Rockford, IL05.2021
Skills
- Volunteer (2021-2023)
- Cashier and Customer Service
- Cash Register Operations
- Safe Driving
- Customer Inquiries
- Customer Service
- Dedicated Team Player
- Payment Collection
- Customer Loyalty
- Customer Experience
- Time Management
- Manage Orders
- Sales Representation
- Excellent Communication
- Creative Solutions
- Hardworking and Responsible
Timeline
Food Delivery
Uber Eats
08.2022 - Current
Cashier and Customer Service
Target
06.2017 - Current
Bachelor of Arts - Political Science
Northern Illinois University
Associate of Arts - Criminal Justice
Rock Valley College