A'mya Hendrix
Lancaster ,SC
Summary
Driven Cashier Team Lead with proven expertise in customer service and team leadership perfected at Taco Bell. Excelled in workflow coordination and coaching, significantly enhancing team performance and customer satisfaction. Skilled in cash handling and problem-solving, adept at promoting loyalty programs to boost repeat business. Demonstrates exceptional motivational skills and a commitment to achieving results.
Overview
4
4
years of professional experience
Work History
Volunteer Experience
United Way Nonprofit Organizayion
05.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Peer Mentor
Stover Legacy Foundation
04.2024 - Current
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
Cashier Team Lead
Taco Bell
05.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Mentored new team members on sales software system operation.
Volunteer Experience
Mt. Zion Baptist Church
01.2020 - Current
- Assisting with children ministry at Mt. Zion Baptist Church.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Biology And Chemistry
Claflin University
Orangeburg, SC05.2027
High School Diploma -
Lancaster High School
Lancaster, SC05.2023
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Motivational Skills
- Workflow Coordination
- Coaching and Mentoring
- Multi-tasking skill
- Time management strength
- Task Delegation
- Problem-Solving
- Creative Thinking
Timeline
Volunteer Experience
United Way Nonprofit Organizayion
05.2024 - Current
Peer Mentor
Stover Legacy Foundation
04.2024 - Current
Cashier Team Lead
Taco Bell
05.2023 - Current
Volunteer Experience
Mt. Zion Baptist Church
01.2020 - Current
Bachelor of Science - Biology And Chemistry
Claflin University
High School Diploma -
Lancaster High School
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