AMYA MARTIN
Milton,FL
Summary
I am flexible, and reliable and possess excellent timekeeping skills. I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using initiative.
Overview
3
3
years of professional experience
Work History
Mortgage Support Assist I
Navy Federal Credit Union
05.2023 - Current
- To provide administrative support to Supervisory Staff, Mortgage Loan Officers (MLOs) Processors, and Closers in order to expedite processing of mortgage applications. Provide mortgage administration and post-closing assistance. To receive and respond to inquiries from members regarding mortgage applications. Responsibilities:
- Assist Secondary Marketing with retrieving outstanding Notes and preparing files for delivery, after closing has occurred
- Assist seasoned MLOs and processors with general processing follow-up functions via phone calls to members or vendors
- Initiate setup of mortgage applications by printing applications and credit report
- Monitor incoming loan volume; assigning and tracking each loan prior to forwarding
- Monitor, field, and direct phone calls; document as required
Grocery Replenishment Specialist
Publix
10.2022 - 05.2023
- Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated stockroom equipment such as scissor lifts and balers.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Sales Floor Stock Clerk
Big Lots
08.2022 - 10.2022
- Maintains a clean, neat, and member-ready area.
- Promptly unloads trucks and deliveries.
- Sorts and stocks products on shelves and in the backroom.
- Assists fellow associates as needed throughout the store.
- Maintains an accurate log sheet of daily moves, scans inventory, and counts accurately.
- Engages with vendors and drivers with a positive attitude.
Cashier/Stock Associate
Dollar General
03.2022 - 07.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- She maintained effective team member communication.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier/Stock Associate
Family Dollar
04.2021 - 09.2021
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Santa Rosa Adult School
Milton, FL05.2023
Skills
- Customer Service
- Customer Relations and Communications
- Critical Thinking
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Upselling and Cross-Selling
- Data Entry
- Data Collection
- Staff support and assistance
Personal Information
Title: Mortgage Support Asst 1
Timeline
Mortgage Support Assist I
Navy Federal Credit Union
05.2023 - Current
Grocery Replenishment Specialist
Publix
10.2022 - 05.2023
Sales Floor Stock Clerk
Big Lots
08.2022 - 10.2022
Cashier/Stock Associate
Dollar General
03.2022 - 07.2022
Cashier/Stock Associate
Family Dollar
04.2021 - 09.2021
High School Diploma -
Santa Rosa Adult School