Open To Work
A’Mya McClain
Hickory,NC
Summary
As an experienced Client Support Specialist, I bring a strong background in client relations, operational management, and healthcare support, including pre-authorizations and insurance coding. I excel at building partnerships, resolving conflicts, and ensuring client safety and satisfaction while driving efficiency and team performance. I also have a lifelong background in basketball, having played competitively since the age of four and earning accolades at multiple levels. This experience has strengthened my leadership, discipline, and teamwork, which I carry into my professional work. Committed to client well-being and independence, I provide thoughtful guidance, reliable support, and compassionate care.
Overview
6
6
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Early Childhood Instructor/Floater Teacher
Catawba Ridge Child Development Center
Hickory, NC
06.2018 - 05.2021
- Oversaw daily learning, social, and physical activities for children.
- Performed daily sanitation in classrooms.
- Provided comprehensive care to all age groups ranging from infants to elementary school students.
- Responsible for the overall health and welfare of the children in the classroom.
Client Support Specialist
Horn and Associates in Rehabilitation, PLLC
Lexington, KY
08.2023 - 05.2024
- Performing multi-therapy professional billing and coding and ensuring adherence to all regulatory billing and coding guidelines.
- Requesting pre-authorization and doctors’ orders/referrals.
- Compile and process carious reports, records, tracking systems, and notifications to fulfill regulatory and internal reporting requirements which could include billing.
- Working Insurance Explanation of Benefits (EOBs).
- ICD-10 coding.
- Calling insurance companies to verify eligibility and benefits.
- Working accounts receivables.
Vaccine Coordinator (Grant Funded)
Catawba County Public Health
Hickory, NC
04.2022 - 07.2023
- Equip individuals with proper tools necessary to educate the community on COVID-19 vaccines.
- Address misconceptions resulting in lower vaccination rates among African Americans.
- Cultivate a team of influential individuals in the community to better help establish strong partnerships, develop messages, organize vaccination education and outreach activities.
- Assist these individuals with spreading accurate information about the effectiveness and safety of COVID-19 vaccines to help the health department better connect with the community.
- Coordinate outreach events in cities of Catawba County.
Hickory High Women's Basketball Coach
Hickory City Schools
Hickory, NC
08.2022 - 02.2023
- Assisted junior varsity and varsity teams, developing structured practice plans and game strategies.
- Supervised student-athletes and promoted discipline, accountability, and academic balance.
- Coordinated practice schedules and assisted with program operations.
- Built a positive team culture focused on growth and performance.
Habilitation Technician (Hab-Tech)
BAYADA Home Health Care
Hickory, NC
06.2020 - 12.2020
- Ensured the safety of the client.
- Executed daily responsibilities and tasks.
- Provided compassionate care to client with intellectual disabilities in the comfort of their own home.
- Assisted the client in becoming as self-sufficient as possible.
Education
M.A - Studies of Law in Health Law and Policy
Wake Forest University School of Law
Winston Salem, NC 08.2023 - 05.2026
M.A. - Human Services Administration
Lenoir-Rhyne University
Hickory, NC 05.2021 - 05.2023
B.A. - Counseling and Human Services
Pfeiffer University
Misenheimer, NC05.2021
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Teamwork and collaboration
- Client relationship building
- Empathy and patience
- Interpersonal and written communication
- Support inquiry assistance
- Client service excellence
- Verbal and writing communication
- Problem resolution
- Problem-solving skills
- Time management
- Multitasking
- Attention to detail
Certification
- CPR/First Aid/AED Certified, 2020
- Mental Health First Aid Certified, 2020
- Catawba County Schools Effective Substitute Teacher (Interactive) Certified, 2022
- Healthcare Provider Service Organization (HPSO) Certified, 2022
- Community Health Worker Certification, 2023
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$21/hr - $25/hrTimeline
M.A - Studies of Law in Health Law and Policy
Wake Forest University School of Law
08.2023 - 05.2026
Client Support Specialist
Horn and Associates in Rehabilitation, PLLC
08.2023 - 05.2024
Hickory High Women's Basketball Coach
Hickory City Schools
08.2022 - 02.2023
Vaccine Coordinator (Grant Funded)
Catawba County Public Health
04.2022 - 07.2023
M.A. - Human Services Administration
Lenoir-Rhyne University
05.2021 - 05.2023
Habilitation Technician (Hab-Tech)
BAYADA Home Health Care
06.2020 - 12.2020
Early Childhood Instructor/Floater Teacher
Catawba Ridge Child Development Center
06.2018 - 05.2021
B.A. - Counseling and Human Services
Pfeiffer University