Lead Supervisor
Levy concessions stand
Landover, Maryland
08.2025 - 12.2025
- Led training for team members on food safety and customer service protocols, improving compliance and guest interactions.
- Coordinated with vendors to maintain quality standards for food products.
- Monitored cash handling procedures to ensure accuracy, safeguarding financial transactions.
- Resolved customer complaints promptly, enhancing guest satisfaction and fostering repeat business.
- Assisted in scheduling shifts to optimize staff coverage during peak times.
- Monitored inventory levels and placed orders to ensure customer demand was met.
- Served as a liaison between management and frontline workers during times of conflict resolution.