AMY A. QUINTANA
Seattle,WA
Summary
Senior compliance professional with extensive experience in Quality Control, SOX, Credit Risk, Internal Audit. Risk Analysis, Information Security, and Regulatory Compliance Testing. Skilled in creating complex risk testing, corporate/government reporting, and remediation infrastructure for regulated industries. Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities. Experienced leader of teams 10+ direct reports.
Overview
10
10
years of professional experience
Work History
Compliance and Internal Audit
Confidential
05.2022 - 07.2023
- Developed 2 personalized client risk assessments for identifying moderate and high-risk vulnerabilities.
- Created written policies, technical procedures and contract terms for confidential client.
Quality Control Program Manager
Zillow Group
05.2019 - 04.2022
- Developed Zillow's inaugural Quality Control Program within 90 days of hire, aligning it with Freddie Mac and Fannie Mae standards and SOX Compliance, exposing 87% error rate.
- Maximized remediation success by 60% through implementation of interdepartmental Smartsheet ticketing system.
- Achieved 82% reduction in aggregate defect rate across Pre-Funding, Post-Funding, Compliance, State and Federal Exams and third-party investor audits after 2 quarters of QC Program implementation.
- Anchoring cross-functional collaboration, created 6 QC MLO – Software workflows with DevOps team, establishing in-house QC Department including developing 5 new direct reports, eliminating 2 outsourced vendor functions, reducing costs and material review turnaround time.
- Designed Policies, Procedures, Testing, Reporting, and Training materials to align with leadership and key stakeholder objectives, company KRIs, and third-party regulations.
- Conducted quarterly training sessions for all QC impacted departments and roles, ensuring compliance with technical workflow enhancements.
- Earned recognition for exceptional quarterly compliance committee presentation decks by key stakeholders and executives.
Senior Regulatory Compliance Testing Analyst
HomeStreet Bank
10.2017 - 05.2019
- Developed and implemented 13 custom compliance tests aligned with Federal Banking Regulations, State and Federal Lending regulations and specialized tests targeting ADA Information Security, commercial Real Estate Collateral Analysis.
- Reduced state and federal exam findings via self-reporting and/or immediate correction by personally reviewing all marketing material pre-production, results of custom tests and amending disclosure content for consumers.
- As Project Manager, 60 days ahead of schedule, executed Compliance Departments first GRC software integration of Compliance Testing records and in progress testing integration.
Regional Risk Analyst
Opus Bank
06.2016 - 10.2017
- Developed company’s first weighted risk assessment within initial 90 days, while acquiring 22 additional branches.
- Prevented $5 million in wire fraud and reduced regulatory and OFAC violations by 80%.
- Mitigated substantial legal risk and financial losses by leading and collaborating on 5 different projects related to commercial, consumer, trust, privacy and OFAC material remediation needs, due to recent merger and acquisition.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables in alignment with OKRs.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
Senior Financial Crimes Investigator
U.S. Bank
08.2014 - 05.2016
- 0% error rate on all Suspicious Activity Reports (SARs) submitted to OCC.
- 8% increase in territory financial recovery and mitigated large high-risk consumer privacy breach within first quarter of new role.
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Identified assets of suspects in order to freeze and seize assets.
District Operations Manager
U.S. Bank
02.2013 - 08.2014
- Reduced P&L losses and expenses by an aggregate of 15% post 3 months of implementing enhanced internal controls tailored to the individual needs of 8 bank branch locations and personnel.
- Improved 3 branch internal audits from moderate failure to high passing within initial 90 days in role.
- Conducted 12 audits per quarter, covering 50+ processes, traveling to 3-5 locations per week to manage specific branch needs.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Education
Bachelor of Science - Organizational Psychology
Azusa Pacific University
Azusa, CASkills
- Ethics and Code of Conduct
- GRC (Governance, Risk Management, and Compliance)
- Risk Assessment & Management
- Regulatory Compliance Testing
- Internal Audit Findings, Reporting & Remediation
- Audit Methodology & Statistical Sampling
- Regulatory Examinations
- Financial Statement Review
- Sarbanes-Oxley (SOX)
- Financial Crimes Investigation & Fraud Detection
- AML/KYC
- Reporting, Documentation & Retention
- Vender Sourcing & Management
- Financial Budget
Technical Competencies
- IBM OpenPages | LogicGate | RSA Archer | FIS Protegent
- NAVEX Global | Oracle GRC | ClarityAMC | ACES
- Tableau | Salesforce | LexisNexis | SAR OCC Portal
- HTML/CSS | Bootstrap | JavaScript | SQL
- Agile Methodology | SCRUM Framework
Timeline
Compliance and Internal Audit
Confidential
05.2022 - 07.2023
Quality Control Program Manager
Zillow Group
05.2019 - 04.2022
Senior Regulatory Compliance Testing Analyst
HomeStreet Bank
10.2017 - 05.2019
Regional Risk Analyst
Opus Bank
06.2016 - 10.2017
Senior Financial Crimes Investigator
U.S. Bank
08.2014 - 05.2016
District Operations Manager
U.S. Bank
02.2013 - 08.2014
Bachelor of Science - Organizational Psychology
Azusa Pacific University