Amya Sanchez
Shannon,NC
Summary
Dynamic professional with a proven track record at Truist Bank, excelling in deposit operations and collections. Demonstrated strong analytical skills and effective communication, reducing error rates by conducting audits and fostering team collaboration. Committed to continuous improvement and exceptional customer service, driving efficiency and enhancing client relationships.
Professional in financial services with focus on deposit operations. Adept at refining processes to improve efficiency and accuracy. Known for strong teamwork and adaptability, consistently delivering reliable results. Proficient in regulatory compliance and operational management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deposit Operations Specialist
Truist Bank
11.2019 - 02.2024
- Handled ATM service maintenance and disputes.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Processed foreign items and returned mail.
- Processed and monitored lock box items and new account documents.
- Promoted a culture of continuous learning within the department by organizing training sessions on relevant topics and encouraging team members to pursue professional development opportunities.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Reduced error rates in deposit processing by conducting regular audits and providing staff training.
- Coordinated with IT department to identify, troubleshoot and resolve any system-related issues impacting deposit operations.
- Collaborated with cross-functional teams to improve overall banking services and customer satisfaction.
Collector
BB&T Bank Now Known as Truist Bank
11.2019 - 12.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Chiropractic Assistant
Nelson & Nelson Chiropractic Centers
01.2018 - 06.2019
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Cashier Team Lead
Dairy Queen Store
04.2016 - 04.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
No Degree - Early Childhood Education
Robeson Community College
Lumberton, NC05-2026
High School Diploma -
Lumberton Senior High School
Lumberton, NC06-2018
Skills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
- Microsoft expertise
- Continuous improvement mindset
- Microsoft powerpoint, excel, and Word
- Processing deposits
- Competency in Microsoft office suite
- Exceptional attention to detail
- Handling discrepancies
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
Certification
- CNP - Certified Notary Public
Languages
English
Timeline
Deposit Operations Specialist
Truist Bank
11.2019 - 02.2024
Collector
BB&T Bank Now Known as Truist Bank
11.2019 - 12.2021
Chiropractic Assistant
Nelson & Nelson Chiropractic Centers
01.2018 - 06.2019
Cashier Team Lead
Dairy Queen Store
04.2016 - 04.2018
No Degree - Early Childhood Education
Robeson Community College
High School Diploma -
Lumberton Senior High School
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