Amyah Pegues
Summary
Detail-oriented and motivated IT graduate with hands-on experience in technical support, network troubleshooting, and system maintenance through work-study and internship roles at Itawamba Community College. Skilled in diagnosing and resolving hardware, software, and network issues while providing excellent customer support to faculty, staff, and students. Strong problem-solving abilities, a keen attention to detail, and a passion for technology. Eager to apply technical knowledge and adaptability in a dynamic IT environment.
Overview
1
1
year of professional experience
Work History
IT Support Work-Study
Itawamba Community College
07.2024 - Current
- Provide technical support to faculty, staff, and students, troubleshooting hardware and software issues across campus
- Assist the college's IT department in maintaining network connectivity and resolving system-related issues
- Support the setup and maintenance of campus computer labs, ensuring all equipment functions properly.
- Develop hands-on experience in IT support within an academic environment, enhancing problem-solving and communication skills.
Network Administrator Assistant TECHHUB (Intern)
Itawamba Community College
08.2024 - 10.2024
- Assisted in identifying and troubleshooting network issues, ensuring timely resolutions
- Worked closely with the IT team to maintain and update hardware and software, preventing recurring technical problems.
- Gained hands-on experience in network administration within an academic environment, developing problem-solving and technical support skills.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Education
Associate of Science - Computer Networking & Cybersecurity
Itawamba Community College
Fulton, MS05-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Computer skills
- Active listening
- Troubleshooting & Technical Support
- Adaptability & Willingness to Learn
- Basic Cybersecurity Awareness
Timeline
Network Administrator Assistant TECHHUB (Intern)
Itawamba Community College
08.2024 - 10.2024
IT Support Work-Study
Itawamba Community College
07.2024 - Current
Associate of Science - Computer Networking & Cybersecurity
Itawamba Community College
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