Amy C. Brodeen
Hilton Head Island,SC
Summary
Accomplished Registered Nurse Case Manager with 6+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in inpatient settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RN Case Manager
Crescent Hospice
03.2021 - Current
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
RN Staff Nurse
Hilton Head Hospital
07.2017 - 03.2021
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Customer Service Rep / Print Sales
Kennickal /Coastal Marketing
11.2012 - 04.2013
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Print Sales Manager
Omega Graphics Direct
11.2004 - 11.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Assistant Youth/Assistant Preschool Director
Island Recreation Center
01.2003 - 11.2004
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Communicated with local and state government agencies to maintain compliance with all regulations.
Education
Associate of Science - Nursing
Technical College of The Lowcountry
Beaufort, SC05.2017
Certification
BLS
Timeline
RN Case Manager
Crescent Hospice
03.2021 - Current
RN Staff Nurse
Hilton Head Hospital
07.2017 - 03.2021
Customer Service Rep / Print Sales
Kennickal /Coastal Marketing
11.2012 - 04.2013
Print Sales Manager
Omega Graphics Direct
11.2004 - 11.2012
Assistant Youth/Assistant Preschool Director
Island Recreation Center
01.2003 - 11.2004
Associate of Science - Nursing
Technical College of The Lowcountry