Amy Diggs
Spring Grove,PA
Summary
Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in financial reporting and compliance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Internal Auditor/Deputy Controller
City Of York
06.2023 - Current
- Developed auditing program to address risks and evaluate regulatory requirements.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walk throughs for compliance with documented processes for twelve departments.
- Documented recommendations to improve internal controls.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Recommended new methods to improve internal controls and operating efficiency.
- Reviewed financial statements for adherence to International Financial Reporting Standards (IFRS) and corporate regulations.
- Handled all major risks in collaboration with management.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Explained risk and compliance concepts to managers and executives.
- Identified and reported audit issues.
- Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Applied critical thinking skills to analyze complex problems, resulting in practical solutions that drove business improvements.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Coordinated with external auditors and documented process reviews.
- Worked with both internal and external users to create detailed financial reports.
- Increased flow of financial information throughout company by improving communication strategies.
- Applied critical thinking skills to analyze complex problems, resulting in practical solutions that drove business improvements
Boutique Owner
Sunmere Fashions, LLC
07.2020 - Current
- Collected and analyzed information to track trends and make proactive changes to business operations plans.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Oversaw merchandising strategies to effectively showcase women's fashion products with eye-catching displays online.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Built boutique's reputation for effectively serving working women through careful management, effective customer relations and smooth service delivery.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Facilitated efficient order processing, shipment tracking, and returns management to maintain customer satisfaction levels
- Created appealing store atmosphere through strategic layout design, ambient music selections, and enticing window displays
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards
- Built loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions
- Collaborated with designers and suppliers to curate unique selection of merchandise that catered to target clientele''s preferences
Senior Investment Credit Officer
M&T Bank
06.2000 - 05.2010
- Collected, managed, analyzed and prepared data, information and metrics to make process performance improvements and support quarterly enterprise measurement meetings.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Adhered to banking standards and government lending guidelines for loan services.
- Acted as M&T Bank's Financial "WatchDog" by reviewing and identifying risks, analyzed controls and tested compliance.
- Documented recommendations to improve Credit Department Controls.
- Investigated discrepancies discovered during audit process.
- Coordinated with external auditors and documented process reviews.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Advised executive leadership on changes in economic conditions that could impact overall credit risk, enabling proactive adjustments to lending strategy
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements
- Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets
- Investigated and evaluated customers for creditworthiness and potential risk factors
Claims Specialist
Bisys Insurance Services
06.1997 - 05.2000
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
Education
Master of Science - Health Care Administration
Capella University
Minneapolis, MN05.2017
Master of Science - Information Technology
Capella University
Minneapolis, MN05.2015
MBA - Business Management
Eastern University
Wayne, PA05.2012
Bachelor of Science - Business Administration
Albright College
Reading, PA05.2002
Skills
- Attention to Detail
- Report Creation
- Sampling Techniques
- Annual Reports
- Accounting Principles
- General Ledger Entries
- Fraud investigations
- Regulations and compliance
- Daily Reporting
- Policy compliance
- Daily Audits
- Internal Controls
Certification
- ACFE Certified for Introductory Fraud Examination.
Affiliations
- Government Finance Officers Association
- Institute of Internal Auditors
Timeline
Internal Auditor/Deputy Controller
City Of York
06.2023 - Current
Boutique Owner
Sunmere Fashions, LLC
07.2020 - Current
Senior Investment Credit Officer
M&T Bank
06.2000 - 05.2010
Claims Specialist
Bisys Insurance Services
06.1997 - 05.2000
Master of Science - Health Care Administration
Capella University
Master of Science - Information Technology
Capella University
MBA - Business Management
Eastern University
Bachelor of Science - Business Administration
Albright College
- ACFE Certified for Introductory Fraud Examination.
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