Amy C. Romero
Raton,NM
Summary
Dynamic business owner and bail bondsman with a proven track record at Monitoring & Recovery Services, excelling in customer relations and strategic planning. Enhanced client satisfaction through innovative service delivery and effective team leadership, achieving significant growth in business operations while maintaining strict regulatory compliance. Skilled in negotiation and fostering strong professional networks.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Knowledgeable with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Motivated business professional bringing 33 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Results-driven with a forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Creative Business Owner with exceptional background spent in Criminal Justice System. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Judicial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Judicial position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Foundational knowledge in Psychology, Sociology, Criminal Justice, and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Dynamic individual with hands-on experience in the Criminal Justice System and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Knowledgeable with the Criminal Judicial Process and with robust background in facilitating bail process and ensuring compliance with legal procedures. Proven track record of securing timely releases and maintaining strong relationships with clients and law enforcement. Demonstrated expertise in negotiation and risk assessment, consistently delivering reliable and effective service.
Professional with extensive knowledge in Bail Bonds industry. Adept at assessing risk, negotiating terms, and ensuring compliance with legal standards. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable, flexible, and skilled in client communication, conflict resolution, and problem-solving.
Bail professional with solid foundation in navigating complexities of Bail system and fostering positive client interactions. Known for strong focus on collaboration and achieving successful outcomes, adapting swiftly to changing circumstances. Expertise in negotiation and risk management, combined with reputation for reliability and integrity.
Experienced with legal processes and client relations in Bail industry. Utilizes negotiation skills to facilitate timely releases and manage risks effectively. Track record of maintaining compliance with legal requirements and fostering strong relationships with clients and authorities.
Persistent Fugitive Recovery Agent committed to return the apprehended fugitive to the Court system to face their charges.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Bail Bondsman & Fugitive Recovery Agent
Tony Madrid Bonding & Jackie Sanchez Bail Bonds
07.2012 - Current
- Developed and implemented operational strategies to enhance service delivery and client satisfaction.
- Managed daily business operations, ensuring compliance with industry standards and regulations.
- Led a team of professionals, fostering collaboration to achieve business objectives and improve workflow efficiency.
- Established and maintained relationships with clients, addressing concerns and providing tailored services to meet needs.
- Analyzed market trends to identify opportunities for growth and expansion within the industry.
- Oversaw financial management, including budgeting, forecasting, and cost control measures for profitability.
- Conducted staff training programs to enhance skills and promote a culture of continuous improvement.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Established rapport with clients to facilitate understanding of bail processes.
- Evaluated risk factors to determine appropriate bail amounts and conditions.
- Processed bond applications efficiently, ensuring compliance with legal requirements.
- Managed case files and maintained accurate records for all transactions.
- Collaborated with law enforcement and court officials to coordinate bail agreements.
- Trained new staff on operational procedures and client interaction protocols.
- Developed strategies to improve recovery processes and reduce outstanding bonds.
- Led negotiations in high-stakes situations, ensuring favorable outcomes for clients.
- Collaborated with a diverse range of professionals including attorneys, judges, and court clerks for seamless case management.
- Assisted clients in understanding their rights under state laws regarding bail bond agreements, promoting transparency and trust.
- Supported families during emotionally challenging times by offering compassionate guidance throughout the bail process.
- Streamlined the bond process for faster results through effective communication with clients and court personnel.
- Assisted in locating fugitives, working closely with law enforcement to bring them back into custody as quickly as possible.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all transactions.
- Reduced paperwork errors by diligently reviewing and verifying all required documentation.
- Increased client referrals by delivering exceptional customer service and prompt assistance during difficult situations.
- Continuously improved industry knowledge by attending conferences, workshops, and seminars to stay current on best practices and emerging trends.
- Provided clear explanations of complex legal procedures, ensuring clients fully understood their responsibilities and obligations.
- Implemented effective marketing strategies to increase public awareness of available services, leading to higher business growth.
- Developed strong relationships with local law enforcement agencies, fostering trust and facilitating smoother operations.
- Reduced instances of forfeited bonds by implementing stricter client screening processes and follow-up protocols.
- Safeguarded company assets by conducting thorough risk assessments before issuing bonds.
- Managed office operations efficiently, maintaining organized records of all transactions and correspondence.
- Enhanced client satisfaction by providing timely and efficient bail bond services.
- Strengthened company reputation within the community through participation in local events and charitable activities related to criminal justice reform initiatives.
- Conducted comprehensive background checks on potential clients, identifying any red flags or risks before issuing bonds.
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Located people failing to appear in court.
- Answered all customer inquiries.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
- Updated database and kept accurate records.
- Built and established relationships with clientele to improve future business opportunities.
- Produced financial statements and reports to comply with regulations.
- Negotiated and managed financial contracts with vendors and suppliers.
- Conducted thorough investigations to locate and apprehend fugitives efficiently.
- Developed and maintained relationships with law enforcement agencies for collaboration on cases.
- Utilized advanced surveillance techniques to track fugitive movements and activities.
- Led training sessions for new agents, enhancing team performance and operational effectiveness.
- Coordinated with legal teams to ensure compliance with regulations during recovery operations.
- Maintained public safety by apprehending dangerous fugitives and working closely with local law enforcement agencies.
- Managed caseloads efficiently by prioritizing tasks, allocating resources appropriately and maintaining accurate documentation of all investigative activities.
- Coordinated recovery efforts across multiple jurisdictions as necessary for successful apprehension of fugitives who crossed state lines or fled internationally.
- Reduced the risk of flight by conducting diligent surveillance on high-risk individuals awaiting trial.
- Collaborated with bail bondsmen to identify high-priority targets, prioritizing cases based on urgency and potential risks to the community.
- Streamlined operations, implementing advanced technology for improved tracking and communication during recovery missions.
- Assisted clients in navigating complex legal processes after retrieval of fugitives, providing support during court appearances and case resolution.
- Executed arrest warrants in accordance with state laws, ensuring all actions were legally compliant and minimized liability risks for employers.
- Conducted comprehensive background checks on subjects, uncovering crucial details that aided in successful recoveries.
- Developed strong relationships with local police departments to facilitate efficient information sharing and collaboration.
- Communicated effectively with clients, providing regular updates on case progress and addressing any concerns or questions in a timely manner.
- Maintained strict confidentiality regarding client information and sensitive details surrounding cases, upholding ethical standards within the fugitive recovery profession.
- Utilized social media platforms for undercover investigations into suspect behaviors, allowing for more accurate predictions of movements or patterns leading up to arrests.
- Conducted interviews with friends, family members, and associates of subjects to gather critical information about their whereabouts or intentions.
- Ensured the safety of team members during operations, implementing best practices for communication, teamwork, and situational awareness while in the field.
- Implemented covert surveillance methods to monitor suspects without detection, maintaining a safe distance while gathering crucial intelligence.
- Improved team performance by providing training on investigative techniques, tactical procedures, and legal compliance within the industry.
- Established a reputation in the industry for professionalism and ethical conduct while consistently delivering results even under high-pressure situations.
- Enhanced client satisfaction by efficiently locating and apprehending fugitives through thorough investigations.
Business Owner Monitoring Offenders on Conditions
Monitoring & Recovery Services & EMTZ Tracking Inc.
07.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Owner
A.C.E Plus Cleaning
06.2004 - 06.2010
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed day-to-day operations, ensuring seamless workflow across all departments.
- Conducted market research to identify trends and adjust offerings accordingly.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Managed day-to-day operations, ensuring high-quality cleaning services met client expectations.
- Developed and implemented training programs for new hires, enhancing team productivity and service quality.
- Streamlined scheduling processes, optimizing resource allocation to improve service efficiency and client satisfaction.
- Established strong client relationships through effective communication and personalized service approaches.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth and development.
- Implemented safety protocols, maintaining compliance with industry standards and promoting a safe work environment.
- Analyzed customer feedback to identify areas for improvement, driving continuous enhancements in service delivery.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Retail Manager
Stephanies Scrapbooks
01.2004 - 09.2005
- Led team in daily operations, ensuring optimal staffing levels and customer service standards.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue.
- Fostered a positive work environment, mentoring staff to promote professional growth and development.
- Managed vendor relationships, negotiating contracts for favorable terms and product delivery schedules.
- Established operational procedures that improved efficiency and compliance with company policies.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Answered questions about store policies and addressed customer concerns.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Fostered customer-first culture, training staff in advanced customer service techniques.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
- Established feedback system that captured customer insights, leading to strategic improvements in service delivery.
- Enhanced operational efficiency by adopting new point-of-sale system that streamlined transactions.
- Streamlined checkout process, reducing average customer wait time and improving overall satisfaction.
- Conducted regular performance reviews, identifying opportunities for staff development and career progression.
- Initiated comprehensive training program for new hires, ensuring consistent level of service across team.
- Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
- Coordinated inventory management to minimize stock shortages and ensure product availability for customers.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Residential Treatment Counselor
Families First
05.1992 - 01.2004
- Facilitated therapeutic group sessions to promote emotional expression and conflict resolution among residents.
- Implemented individualized care plans, ensuring alignment with treatment goals and resident needs.
- Coordinated communication between multidisciplinary teams, fostering collaboration in resident care strategies.
- Monitored resident behavior and progress, documenting observations to inform treatment adjustments.
- Developed and led recreational activities to enhance social skills and community integration for residents.
- Provided crisis intervention support, employing de-escalation techniques to ensure safety of residents and staff.
- Mentored junior counselors, sharing best practices for effective resident engagement and support strategies.
- Evaluated program effectiveness through feedback collection, contributing to continuous improvement initiatives in treatment approaches.
- Reduced recidivism rates by providing effective crisis intervention and de-escalation techniques.
- Maintained accurate documentation of client progress, adhering to confidentiality standards set by HIPAA regulations.
- Supported family involvement in the treatment process by conducting regular meetings, addressing concerns, and providing resources for continued support at home.
- Conducted thorough assessments of client needs, ensuring appropriate interventions were implemented to address underlying issues.
- Assisted clients in achieving personal goals, providing guidance on problem-solving strategies and decision-making skills.
- Ensured adherence to facility rules while simultaneously fostering a sense of autonomy and responsibility among clients.
- Coordinated discharge planning, facilitating successful transitions back into the community for clients.
- Facilitated therapeutic group sessions to promote emotional and social development.
- Developed individualized treatment plans addressing client needs and goals.
- Monitored client behavior and progress, implementing necessary interventions.
- Collaborated with multidisciplinary teams to enhance care strategies and outcomes.
- Trained new staff on best practices in crisis intervention and conflict resolution.
- Conducted regular assessments to evaluate program effectiveness and client satisfaction.
- Implemented evidence-based practices to improve treatment efficacy and client engagement.
- Participated in ongoing training opportunities to stay current on best practices within mental health counseling field.
- Enhanced therapeutic relationships through active listening and empathetic communication with clients.
- Provided crisis management during critical incidents within the residential setting, maintaining safety for all residents involved.
- Collaborated with interdisciplinary team members to ensure comprehensive and coordinated care for clients.
- Developed strong rapport with diverse clientele through culturally competent care practices.
- Led group sessions focused on topics such as anger management, substance abuse recovery, and interpersonal skills enhancement.
- Promoted a safe and supportive environment within the residential facility, monitoring client behavior and intervening when necessary.
- Contributed to program development by identifying areas for improvement and implementing changes accordingly.
- Served as an advocate for clients within community settings, coordinating services with other agencies as needed.
- Facilitated psychoeducational groups for skill-building, promoting healthy coping mechanisms among clients.
- Implemented creative interventions to engage resistant clients in the therapeutic process successfully.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Developed and maintained relationships with community resources to provide additional support services.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Encouraged patients to discuss experiences in group and individual settings.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Administrative Assistant
Taos District Attorneys Office
05.1989 - 08.1990
- Managed scheduling and calendar coordination for executives to optimize time management.
- Facilitated communication between departments to enhance collaboration and workflow efficiency.
- Organized meetings, including logistics and preparation of materials, ensuring seamless execution.
- Developed and maintained filing systems to improve information retrieval accuracy and speed.
- Led initiatives to digitize records, enhancing data accessibility while reducing physical storage needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
Education
Fugitive Recovery Agent - Bail Enforcement Agent
Surefire Solutions Academy
Denver, CO10-2012
Bachelor of Science - Psychology & Sociology
Metropolitan State College
Denver, CO08-1991
Bachelor of Science - Phychology & Sociology
Mesa State College
Grand Junction, CO08-1990
High School Diploma -
Taos High School
Taos, NM05-1990
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Performance improvement
- Project management
- Business development
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
- Operations management
- Social media marketing
- Bookkeeping
- Quality assurance
- Cost control and budgeting
- Staff hiring
- Sales planning
- Financial management
- Accounting management
- Negotiation and persuasion
- Strategic planning
- Start-up operations
- Business marketing
- New business development
- Policies and procedures development
- Staff management
- Negotiation
- Public speaking
- Coaching and mentoring
- Process improvement
- Financial planning
- Task delegation
- Financial administration
- Vendor relationship management
- Cost analysis and savings
- Incident response
- Regulatory compliance
- Human resources management
- Organizational development
- Staffing oversight
- Consulting
- Contract management
- Resources allocation
- Employee development
- Verbal and written communication
- Change management
- Entrepreneurial leadership
- Decision-making
- Sustainable business models
- Team leadership
- Teamwork and collaboration
- Business management
- Effective leader
- Scheduling
- Inventory tracking and management
- Goal setting
- Business leadership
- Employee scheduling
- Customer retention
- Desktops, laptops, and mobile devices
- Staff training/development
- Data analysis
- Data management
- Cost control
- Inventory management
- Business growth initiatives
- Process improvements
- Hiring and onboarding
- Quick decision making
- Strong negotiation skills
- Background checks
- Professional telephone etiquette
- Skip tracing
- Legal compliance
- Persuasive speaker
- Strong problem-solving aptitude
- Asset recovery
- Strong work ethic
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Strategic thinking
- Effective communication
- Adaptability and flexibility
- Punctual and dependable
- Client relationship building
- Operational efficiency
- Flexible schedule
- Goal setting and tracking
- Team building
- Task prioritization
- Self motivation
- Billing and invoicing
- Interpersonal skills
- Conflict resolution
- Risk assessment
- Professionalism
- Time management abilities
- Adaptability
- Continuous improvement
- Written communication
- Administrative support
- Accounts payable and receivable
- Records management
- Market research
- Professional demeanor
- Data interpretation
Accomplishments
- Supervised team of 3(+) staff members.
Certification
- Licensed Bail Bondsman - 2012 to Current
- NM Department of Licensing Training - 2012 to Current
- Certified Bail Bondsman Solicitor & Agent, Tony Madrid Bonding & Jackie Sanchez Bail Bonds - 2012 to
- Current
- Fugitive Recovery Agent License -
- CCW License
- Trauma - Informed Criminal Justice Response Trainer
- Certified as an Expert Witness
Languages
Spanish
Native or Bilingual
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
- Fundraising Events
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Bail Bondsman & Fugitive Recovery Agent
Tony Madrid Bonding & Jackie Sanchez Bail Bonds
07.2012 - Current
Business Owner Monitoring Offenders on Conditions
Monitoring & Recovery Services & EMTZ Tracking Inc.
07.2005 - Current
Business Owner
A.C.E Plus Cleaning
06.2004 - 06.2010
Retail Manager
Stephanies Scrapbooks
01.2004 - 09.2005
Residential Treatment Counselor
Families First
05.1992 - 01.2004
Administrative Assistant
Taos District Attorneys Office
05.1989 - 08.1990
Fugitive Recovery Agent - Bail Enforcement Agent
Surefire Solutions Academy
Bachelor of Science - Psychology & Sociology
Metropolitan State College
Bachelor of Science - Phychology & Sociology
Mesa State College
High School Diploma -
Taos High School