Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Cihak

Wolverine,MI

Summary

Care team coordinator at Munson Healthcare enhancing patient adherence and reducing rehospitalization rates. Skilled in healthcare regulations and customer service, I excel in fostering communication among patients and providers, ensuring optimal care outcomes through effective problem-solving and collaboration, medication review and patient assessment.

Healthcare professional with comprehensive background in care coordination, adept at managing schedules and coordinating patient care. Known for strong focus on team success and adaptability to changing care needs. Efficient in communication and problem-solving, essential for maintaining seamless operations and patient satisfaction.

Skilled in coordinating schedules, streamlining communication, and ensuring efficient workflow. Strong focus on collaboration and achieving measurable results. Reliable, adaptable, and committed to meeting evolving needs of patients and staff.

Overview

17
17
years of professional experience

Work History

Care Team Coordinator

Munson Healthcare
12.2022 - Current
  • Ensured compliance with federal, state, and local regulations governing patient privacy, confidentiality, and data security measures related to the handling of sensitive health information.
  • Reduced rehospitalization rates through meticulous monitoring of at-risk patients and timely follow up calls
  • Increased patient adherence to prescribed treatment plans by simplifying complex medical information into easily understandable terms, reviewing medications, including dosage and schedule.
  • Engaged with patients to provide critical information.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on phone etiquette and other duties, including documentation and scheduling.
  • Enhanced patient care by coordinating follow up appointments.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Provided excellent customer service to patients and medical staff.
  • Promoted continuity of care by maintaining strong relationships with primary care physicians and other specialists involved in patients'' treatment teams.
  • Served as a trusted resource for patients, answering questions about their treatment plans and addressing concerns promptly.
  • Facilitated communication between patients, families, and healthcare providers to ensure optimal care outcomes.
  • Collaborated with various healthcare professionals to ensure a seamless transition of care after hospital discharges.

Quality Coordinator

Munson Healthcare
01.2021 - 12.2022
  • Analyzed health data to identify opportunities for missed healthcare measures, such as health maintenance,diabetic measures, ect. leading to a more efficient reporting to insurance companies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall healthcare.
  • Recorded and distributed health information to payers
  • Established and tracked quality department goals and objectives.
  • Recorded findings of test results to ensure payment from insurance.
  • Encouraging team members to identify opportunities for capturing missed health measures to meet quality goals

Certified Medical Assistant

Munson Healthcare
03.2008 - 01.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Prepared and administered medications to alleviate patient symptoms.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Taught patients about medications, procedures, and care plan instructions.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

Education

Some College (No Degree) - Pre Requisite Classes

North Central Michigan College
Petoskey, MI

Certified Medical Asssistant - Medical Assitant

NCCT
10-2013

High School Diploma -

East Jordan Public High School
East Jordan , MI
06-1990

Skills

  • Medical terminology
  • Healthcare regulations
  • Technology proficiency
  • Problem-solving
  • Customer service
  • Time management
  • Teamwork and collaboration
  • Providing information and resources
  • Written communication
  • Medical history documentation
  • Gathering information from patients
  • Outbound calling
  • Task prioritization
  • Appointment scheduling
  • Health assessment

Timeline

Care Team Coordinator

Munson Healthcare
12.2022 - Current

Quality Coordinator

Munson Healthcare
01.2021 - 12.2022

Certified Medical Assistant

Munson Healthcare
03.2008 - 01.2021

Some College (No Degree) - Pre Requisite Classes

North Central Michigan College

Certified Medical Asssistant - Medical Assitant

NCCT

High School Diploma -

East Jordan Public High School

Similar Profiles

CREATE PROFILE