Amy D. Hurley
Owensville,IN
Summary
Dedicated healthcare professional with experience managing teams to accomplish operational and strategic goals. Methodical and highly organized with good prioritization and planning abilities. Strong emphasis on relationship building and customer service initiatives.
Overview
22
22
years of professional experience
Work History
Regional Manager
Deaconess Hospital
08.2016 - Current
- Investigate, identify, research and recommend to senior leadership key opportunities to grow and develop Deaconess Health System (DHS)
- Execute and develop both short term and long term strategic plans
- Maintains relationships and an up-to-date working knowledge of the DHS departments and their respective leaders so as to easily call on them for help in executing strategic initiatives with strategic partners
- Maintains market awareness to assist the Business Development Group in determining appropriate regional primary care and specialty care clinics with whom DHS might affiliate
- Cultivate relationships with key decision makers within the market with the intent of gaining market preference
- Assist all Department Managers responsible for outpatient services to create a seamless entry into the DHS for outpatient, inpatient, and transport services
- Manage work flow between DHS and regional facilities, organizes and facilitates meetings, ensures timely completion of projects between partners and DHS
- Provide onsite regional assistance to affiliate hospitals to make assessments in department operations, clinical opportunities, strategic initiatives, new program development and work to implement the strategies.
Billing Manager
Digestive Care Center
06.2010 - Current
- Overall revenue cycle responsibility for 28 providers
- Implemented a new Practice Management system developed efficiency to decrease days in A/R to less than 22 for office, ASC, pathology lab and all hospital professional services
- Management team member assisting to increase providers from 11 to 28
- Credentialing oversight
Administrative Director
Anesthesia Care Associates, newly, Mary’s Medical Center
Imaging Coordinator
Health Information Management
01.2008 - 06.2010
- Physician/Allied Health training on Hospital EMR - Horizon Patient Folder
- System Administrator for Hospital Electronic Medical Record
- Co-chair of the Customer Service initiative for the Revenue Cycle; improve patient satisfaction scores
- Chart auditing specific to identify billing issues/mixed encounters; compliance/regulatory auditing
- Management responsibility-day shift operations
Supervisor
Welborn Clinic
06.2006 - 01.2008
- Accounts
- Improved call center averages with an emphasis on customer service training
- Exceeded the Financial Counselor Monthly collections goals
- Revenue cycle improvement focused on front-end and call center collections
Clinic Director
Talley Medical-Surgical Eyecare Associates
09.2001 - 03.2006
- Physician recruitment
- OSHA Training and Compliance Program development and implementation
- EMR implementation
- Coordinate with (120+) regional optometrists for referral and education
Education
MBA -
University of Southern Indiana
Bachelor of Science - Health Services
University of Southern Indiana
Skills
- Strategic Partnerships
- Project Management
- Relationship Development
- Customer Service
- Business Development
- Client Consultations
- Procedure Optimization
- Billing Cycle Expertise
- Revenue Performance
- Account Monitoring
- Account Resolutions
- Business Planning
- New Business Development
- Strategic Planning
- Sales and Marketing Strategies
- Performance Management
- Business Development and Planning
Timeline
Regional Manager
Deaconess Hospital
08.2016 - Current
Billing Manager
Digestive Care Center
06.2010 - Current
Imaging Coordinator
Health Information Management
01.2008 - 06.2010
Supervisor
Welborn Clinic
06.2006 - 01.2008
Clinic Director
Talley Medical-Surgical Eyecare Associates
09.2001 - 03.2006
Administrative Director
Anesthesia Care Associates, newly, Mary’s Medical Center
MBA -
University of Southern Indiana
Bachelor of Science - Health Services
University of Southern Indiana