Amy D Markstahler
Pesotum,Illinois
Summary
Reliable Substitute Secretary offering over 4 years of experience in various Unit 7 office environments. Organized and efficient Bookkeeper adept at quickly learning new accounting procedures and methods. Proficient in QuickBooks and Excel software. Trustworthy employee focused on honoring organizational ethics and preserving confidentiality. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Appointment Scheduler/Receptionist
Christie Clinic, Obstetrics And Gynecology
09.2022 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments for retail products, processed transactions and updated relevant records.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Patient Care Liaison
OSF Saint Francis Medical Center
05.2018 - 07.2022
- Logged and filed classified documents.
- Responded to in-person and telephone requests for information to support office staff.
- Coordinated and processed personnel files and medical records.
- Organized and distributed correspondence, memoranda and telephone messages.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Bookkeeper
Turf Management-David C. Well
01.2015 - 10.2017
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Maintained integrity of general ledger, including chart of accounts.
- Collected and arranged information and entered details into computer database.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Established QuickBooks accounting system to reflect accurate financial records.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Communicated with customers to identify and resolve outstanding payments.
Bank Teller
Busey Bank
08.2011 - 03.2012
- Handled banking transactions for customers in lobby and drive-through of facility
- Responsible for reconciling monies disbursed from teller drawer
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted banking services and benefits relative to customers' needs
- Educated customers on online banking and mobile banking applications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Loan Service/VISA Representative
U of I Employees' Credit Union
06.1997 - 06.2000
- Collected data for loan application evaluation
- Disbursed approved loans
- Established long-term business relationships with Credit Union members
- Communicated benefits of services provided to Credit Union members
- Reconciled VISA customer accounts regarding disputed transactions
- Managed reports of stolen/missing VISA credit cards
Education
Parkland College
Champaign, IL2015
Associate of Arts - Accounting
Parkland College
Champaign, Illinois1995
Skills
- High level of accuracy
- Detail-oriented
- Analytical reasoning
- Self-motivated and professional
- Goal-oriented
- Effective communicator
- Positive
- Compliance, banking laws and regulations
- Rapid 10-key data entry
- Cash handling expertise
- Invoice and payment transactions
- Knowledgeable in Quickbooks
- Time management
- Account reconciliation
- Attention to Detail
- Recordkeeping Proficiency
Additional Information
Directed and coordinated Community Vacation Bible School from 2003-2008 for Churches United in Philo and Sidney (C.U.P.S.) involving 5 participating congregations. Children's groups ranged from Pre-school to Junior High students. Facilitated and led discussion groups of women from multiple denominations and backgrounds through Bible Study Fellowship from the 1980s through 2018.
Timeline
Appointment Scheduler/Receptionist
Christie Clinic, Obstetrics And Gynecology
09.2022 - Current
Patient Care Liaison
OSF Saint Francis Medical Center
05.2018 - 07.2022
Bookkeeper
Turf Management-David C. Well
01.2015 - 10.2017
Bank Teller
Busey Bank
08.2011 - 03.2012
Loan Service/VISA Representative
U of I Employees' Credit Union
06.1997 - 06.2000
Parkland College
Associate of Arts - Accounting
Parkland College
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