Sales manager with over twenty years' experience. Proven record of meeting company sales requirements. Strong work integrity that places value in the customers' needs as well as company values. Seeking a position in a professional, well-maintained establishment where experience can provide strong sales team. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Hi, I’m
Amy D Monken
Experienced Sales Professional
Los Angeles,CA
Summary
Overview
35
years of professional experience
Work History
Consumers Pipe & SupplySanta Fe Springs, CA
Outside Sales Representative
04.2014 - 11.2024
Job overview
- Educated customers on product features and technical details to highlight benefits.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Demonstrated products to potential customers and answered questions to close sales.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Negotiated contracts with customers to close deals in a timely manner.
- Managed accounts by providing solutions that best fit the customer's needs.
- Identified customer needs by asking questions and advising on best solutions.
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Provided training sessions for new staff members on sales processes and procedures.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated prices and set up contracts to finalize sales agreements.
- Monitored industry trends and kept abreast of new developments in the marketplace.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Maintained open communication with leadership to facilitate business development.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Closed product sales to increase revenue and build client loyalty.
- Replenished and arranged items to maintain appearance.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified new business opportunities by analyzing market trends and competitor activities.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Attended industry trade shows to promote company products and services.
- Created customized presentations for prospective clients based on their needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed and maintained relationships with clients to ensure repeat business.
- Generated sales by prospecting, negotiating contracts and closing.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Conducted presentations and product demonstrations to potential clients.
- Listened to customer needs to identify and recommend best products and services.
- Utilized upselling techniques to maximize revenue.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
- Researched potential clients, identified decision makers and developed relationships with them.
- Provided technical support to existing customers regarding product usage and installation.
- Met regularly with team members to discuss progress towards goals.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Analyzed sales performance metrics such as conversion rates, average order size.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Conducted customer needs analysis to deliver relevant products or services.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Collaborated with other departments to complete sales transactions.
- Organized sale calls with customers and vendors.
- Maintained knowledge of current product offerings and pricing structures.
- Generated leads through cold calling, networking events, referrals.
- Produced sales documents, finalized deals and filed records.
- Resolved customer complaints promptly and professionally.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Piping Specialties, Inc.South Gate, CA
Sales Manager
07.2011 - 04.2014
Job overview
- Inside/Outside Sales
- Order Desk: Quotes, Orders, Sales Calls, Computer Logs, assist in general office
Jam-B Industrial SuppliesWhittier, CA
Sales Manager
08.2007 - 01.2009
Job overview
- Inside/Outside Sales
- Order Desk: Quotes, Orders, Sales Calls, Computer Logs, assist in general office
Piping Specialties, Inc.South Gate, CA
Sales Manager
11.2003 - 07.2007
Job overview
- Inside/Outside Sales
- Increased sales volume in already established accounts, as well as resurrecting inactive accounts
- Acquired new major accounts, large market; Sara Lee, Shasta and 7Up
- Order Desk: Quotes, Orders, Sales Calls, Computer Logs, assist in general office
- Thorough Product and Vendor knowledge
Florence Filter Co.Compton, CA
Regional Lead Sales Associate
01.2001 - 10.2003
Job overview
- Inside Sales
- Produced high sales volume
- Had second leading sales territory (8-9 territories) prior to 6 months of being lead sales associate
- Order Desk: Quotes, Orders, Sales Calls, Computer Logs, assist in general office
Industrial Caster & WheelSacramento, CA
Office Manager/Sales Associate
10.1999 - 04.2000
Job overview
- Accounting; Accounts Payable and Accounts Receivable
- Shipping and Receiving Coordinator
- Order Desk: Quotes, Orders, Sales Calls, Computer Logs, Purchasing, assist in general office
Jarvis West CastorSouth El Monte, CA
Inside Sales Representative
08.1989 - 09.1999
Job overview
- Inside Sales
- Worked with established accounts
- Order Desk
- Shipping and Receiving Coordinator
- Quality Control
Education
East LA CollegeMonterey Park, CA
Some College (No Degree)
University Overview
Cerritos CollegeNorwalk, CA
Some College (No Degree) from Potical Science
University Overview
Skills
- Sales manager with over twenty years' experience
- Proven record of meeting company sales requirements
- Strong work integrity that places value in the customers' needs as well as company values
- Seeking a position in a professional, well-maintained establishment where experience can provide strong sales team
- New business prospecting
- Vendor relationship building
- Self-sufficient
- Relationship cultivation
- Opportunity identification
- Territory management
- Sales management
- CRM tracking
- Motivated team player
- Client needs assessment
- Customer Service-oriented
- Territory growth
- Relationship building
Affiliations
Affiliations
- I enjoy kayaking, water color painting, and family time with my children and geandchildren.
Timeline
Outside Sales Representative
Consumers Pipe & Supply
04.2014 - 11.2024
Sales Manager
Piping Specialties, Inc.
07.2011 - 04.2014
Sales Manager
Jam-B Industrial Supplies
08.2007 - 01.2009
Sales Manager
Piping Specialties, Inc.
11.2003 - 07.2007
Regional Lead Sales Associate
Florence Filter Co.
01.2001 - 10.2003
Office Manager/Sales Associate
Industrial Caster & Wheel
10.1999 - 04.2000
Inside Sales Representative
Jarvis West Castor
08.1989 - 09.1999
East LA College
Some College (No Degree)
Cerritos College
Some College (No Degree) from Potical Science
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